Pietro Cascavilla
Darwin,NT
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for sale of alcoholic beverages, bar procedures and liquor laws. . Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Skill for beverage recommendations to create exceptional customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Waiter
Laughing Buddha
02.2024 - 03.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Barista
Maxmee Hostel
01.2023 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- serve premixed cocktails and beer
Food Waiter
Parrot Pub
05.2020 - 09.2020
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Bar Waiter
Plaza Cafe
05.2019 - 11.2019
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
Education
Bachelor of Science -
Science And Technology of Communication
Ferrara09.2022
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Food and beverage pairings
- Complaint resolution
- Menu Recommendations
Certification
Provide Responsible Service of Alcohol. RSA
certificate number:GTA2404746121-01
Languages
English
Full Professional
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Bar Waiter
Laughing Buddha
02.2024 - 03.2024
Barista
Maxmee Hostel
01.2023 - 03.2023
Food Waiter
Parrot Pub
05.2020 - 09.2020
Bar Waiter
Plaza Cafe
05.2019 - 11.2019
Bachelor of Science -
Science And Technology of Communication
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