Determined, professional and reliable. Always working to improve.
Experienced with customer service and sales support. Strong communication skills to foster positive client relationships and facilitate sales processes.
Overview
3
3
years of professional experience
Work History
Sales Assistant
North Sails
07.2024 - 09.2024
Collaborated with the design group for the launch of clothing collections and their positioning, contributing to the marketing strategy and trend analysis to optimise sales.
Stored new merchandise in an orderly and efficient manner.
Guided customers in sales with the vision of promoting the company and the quality of its products.
Coordinated the various work activities with colleagues while maintaining a proactive and productive spirit.
Sales Assistant
Lee Wrangler
07.2023 - 12.2023
Resolved clients’ complaints through positive and creative solutions.
Handled orders and transactions on tills and managed cash in an organised way while following protocol.
Helped customers make the right choices while maximising income for the business.
Communicated effectively in a busy environment with colleagues and customers in a variety of formats.
Waiter
Novotel
04.2022 - 07.2022
Organised business dinners and prepared seminar rooms for clients all over the world.
Checked every day the restaurant’s receipts, making sure to count the money and report the results correctly.
Provided careful customer service, ensuring guest satisfaction and repeat visits.
Adapted to high-pressure environments while managing multiple tables effectively.
Game center establishment
CasinoBelgium
01.2022 - 03.2022
Received and treated clients with politeness, kindness, and good manners.
Managed cash operations and solved issues on the topic.
Served clients beverages and made sure they were satisfied at any moment.
Food Service Worker
McDonald's
08.2021 - 12.2021
Efficiently prepared and served food, ensuring the highest levels of quality.
Displayed confidence when dealing with diverse groups of people within a team of 30 people.
Developed a general practicality on assigned tasks at a fast-working pace.
Education
High School Diploma -
ISIS Scipio Slataper
Gorizia, Italy
06.2021
Bachelor of Arts - European Studies
KULeuven
Leuven, Belgium
10-2025
Skills
Versatility
Critical observation
Hospitality and customer service
Organization
Interpersonal communication
Trainable
High performance under pressure
Conflict resolution
Filing and archive management
Multilingual
Relationship building
Cash handling
Languages
Native Italian speaker
Fluent in English (C1)
Spanish, fluent (C1)
French, upper-intermediate level (B2/C1)
Portuguese, conversational (B2)
German – intermediate (B1)
Interests
Playing individual sports (running, cycling, yoga), Playing team sports (volleyball, beach volleyball, table tennis, tennis), Language exchange while travelling and on the internet