Pikki Cheuk
32 Farnell Avenue Carlingford ,NSW
Summary
Dynamic leader with a proven track record at Lacoste, enhancing store operations and customer satisfaction.
Skilled in computer technology and employee training, I significantly boosted sales through innovative promotions and strategic merchandising.
Expert in recruitment and maintaining high safety standards, I excel in fast-paced environments, driving team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager of Operations
Lacoste
03.2017 - 11.2024
- Increased store traffic by organizing engaging events and promotions that appealed to target audience .
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Directed financial planning for staffing and inventory costs.
- Cultivated a positive work environment for optimal team productivity.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Knowledge loss / theif prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored and recorded item counts during stocktake.
Part Time
Opera Bar
02.2016 - 11.2017
- Efficiently managed inquiries, orders, and enquires
- Being able to give and receive instructions and engage with patrons is important for a positive atmosphere.
- Understanding how to prepare a variety of drinks, including cocktails and non-alcoholic beverages, is vital. Knowledge of ingredients and techniques is key.
- Responsibility for processing payments and managing cash can be part of the job. Accuracy and attention to detail are important when handling money.
- The ability to juggle multiple orders and tasks while maintaining quality service.
- Efficiently managing time to ensure customers are served promptly is important, particularly in a fast-paced environment.
- Understanding local and state alcohol regulations, including age restrictions and serving guidelines, is important to ensure compliance.
- Maintaining cleanliness and ensuring the bar area is well organised.
Casual
Rockport
02.2015 - 12.2016
- Daily general housekeeping
- Ensured exceptional customer support.
- Educated clients on advanced features of footwear products.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations.
- Conducted duties such as ensuring shop floor supplies were refreshed.
Education
Carlingford High School
CarlingfordSkills
- Computer skills
- Performance appraisals
- Health and safety
- Employee training
- Store maintenance
- Employee scheduling
- Recruitment and hiring
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Store Manager of Operations
Lacoste
03.2017 - 11.2024
Part Time
Opera Bar
02.2016 - 11.2017
Casual
Rockport
02.2015 - 12.2016
Carlingford High School
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