PIKUL MUSIKAPALA
Melbourne,Australia
Summary
Dynamic hospitality professional with extensive experience, excelling in customer service and point of sale management. Recognized for creating welcoming environments and ensuring guest satisfaction. Adept at multitasking in fast-paced settings, with strong attention to detail and a passion for delivering memorable dining experiences. Looking to apply my vast experience to a new role and expand my repertoire.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House (FOH)
Dodee Paidang
CBD, Melbourne
10.2023 - Current
- Efficiently served a variety of food and beverages, including alcoholic drinks in a busy environment
- Maintained cleanliness and organization by clearing and resetting tables promptly
- Checking the quality of food before serving such as food hygiene, ingredients, colour and quantity
- Provide services and advice to customers to help them have a better experience at the restaurant
Front of House and Bar Staff
Smile Buffalo Northland
Northland, Australia
08.2022 - Current
- Ensured a friendly and welcoming atmosphere as customers entered, guiding them to their seats and promptly providing menus
- Managed phone inquiries for helping customers make reservations and place orders
- Serving food and drinks accurately, making sure orders matched customer requests
- Skilled in managing point of sales systems
- Preparing a range of beverages, including cocktails and mocktails
Front of House Event Waitstaff
The Big Group
CBD, Melbourne
08.2023 - 08.2024
- Specialized in serving wine and beer, ensuring guests received selections appropriate to their tastes
- Dedicated to providing exceptional customer service, ensuring guests had a memorable experience at every event
- Liaising with potential clients in the Thai community to promote events and bookings with the group
Education
Certificate IV - Marketing and Communication
Greenwich Management
Melbourne, Australia01.2024
General English -
Greenwich English
Melbourne, Australia01.2023
Bachelor of Business Administration (B.B.A.) - 1st Class Honors
Silpakorn University
Phetchaburi, Thailand01.2021
Skills
- Customer service
- Point of sale (POS)
- Microsoft Office Suite
- Multitasking abilities
- Fast learner
- Organisational skill
- Hospitality
- Bartending experience
- Barista experience
- Working in a fast-paced environment
- Conflict resolution
- Attention to detail
Certification
RSA Certificate
Languages
Thai
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Front of House (FOH)
Dodee Paidang
10.2023 - Current
Front of House Event Waitstaff
The Big Group
08.2023 - 08.2024
Front of House and Bar Staff
Smile Buffalo Northland
08.2022 - Current
Certificate IV - Marketing and Communication
Greenwich Management
General English -
Greenwich English
Bachelor of Business Administration (B.B.A.) - 1st Class Honors
Silpakorn University
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