Pimjai Yamkeshom
Brunswick West
Summary
Ambitious Head Waitress with Many years of experience serving in all types of establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Focused and reliable Waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
17
17
years of professional experience
Work History
Waitress
Feekah Cafe
01.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress Supervisor
Vera Thai Restaurant
05.2016 - 04.2018
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Waitress
Lolo Wren Cafe
02.2012 - 05.2016
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Wait Staff Member
Espresso, Coffee And Tea Club
02.2006 - 03.2016
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Business - Leadership and Management
Academies Australasia Polytechnic
Melbourne, VIC01.2019
Advance Diploma of Hospitality - Food Services Management
Australia National of Business And Technology IV
Melbourne, VIC2019
Advance Diploma of Hospitality
Certificated IV Hospitality
Melbourne, VIC01.2017
Skills
- Critical Thinking
- Cash Receipt Balancing
- Work Area Inspection
- Cash Handling
- Customer Service
- Work Station Assignments
- Verbal and Written Communication
- Billing and Payment Processing
Timeline
Waitress
Feekah Cafe
01.2022 - 01.2023
Waitress Supervisor
Vera Thai Restaurant
05.2016 - 04.2018
Waitress
Lolo Wren Cafe
02.2012 - 05.2016
Wait Staff Member
Espresso, Coffee And Tea Club
02.2006 - 03.2016
Bachelor of Business - Leadership and Management
Academies Australasia Polytechnic
Advance Diploma of Hospitality - Food Services Management
Australia National of Business And Technology IV
Advance Diploma of Hospitality
Certificated IV Hospitality
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