Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Work Availability
Timeline
Generic

Pina Home

Norwood

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Creative Business Owner with exceptional background spent in [hospitality]. Proven leader with engaging demeanour and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing 0ver 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven [Job Title] with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in business industry. Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging and success working in most demanding environments. Talented in training and mentoring successful teams. Creative Business Owner with exceptional background spent in . Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background customer service hospitality. Proven leader with engaging and success working in most demanding environments. Talented in training and mentoring successful teams. Creative Business Owner with exceptional background . Proven leader with engaging and success working in most demanding environments. Talented in training and mentoring successful teams.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Business Owner

Self-employeed
01.2023 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and motivated employees to perform daily business functions.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Prepared annual budgets with controls to prevent overages.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reduced operational risks while organizing data to forecast performance trends.

Business Owner

Self
07.2015 - 01.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.

Event Coordinator Hospitality

The Advertiser Sa
03.2015 - 03.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Paralegal Assistant

West Farmers
04.2014 - 05.2015
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared legal briefs, motions, and pleadings.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Conferred with clients and other involved parties to gather and track case information.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.

Hairdresser

Cemons Hair Sleek
12.2005 - 01.2010
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Organized sales area and work station to showcase products and boost sales.
  • Processed payments, entering sales in register for prompt customer service.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Counted and documented opening and closing cash amounts daily.

Education

Associate of Science - Hospitality

HOSPITALITY
TAFE REGENCY
02.2016

TRAIN THE TRAINER - TRAINING ASSESSMENT

TAA
TAFE SA
03.2013

BUSINESS OWNER DEVELOPER

BUSINESS OWNER
TAFE
04.2010

Diploma - Hairdresser

Para Legal
Tafe Sa
01.2010

BBA - Certificate 1V

Hairdressing
Tafe Sa
01.2010

Skills

  • Microsoft Project
  • Intuit QuickBooks
  • Manage Budgets
  • Oracle Fusion Applications
  • Statacorp Stata
  • Cost Management
  • Financial Management
  • Google AdWords
  • Budget Controls
  • Business Management Principles
  • Facebook
  • Negotiate Price
  • New Business Development
  • Process Improvement
  • P&L Administration
  • Google Docs
  • Staff Management
  • YouTube
  • Microsoft Access
  • IBM Notes
  • Microsoft Excel
  • Financial Statements
  • Adobe Systems Adobe Acrobat
  • Microsoft SharePoint
  • Microsoft Outlook
  • Sales Activities
  • Google Analytics
  • Apple macOS
  • Bookkeeping
  • Project Management
  • Microsoft Office
  • LinkedIn
  • Sales Strategies
  • Customer Service
  • Microsoft Windows
  • Cost Analysis and Savings

Certification




  • License - hairdresser DIPLOMA
  • TAA training assessment
  • Hospitality
  • Beauty therapist
  • Para Legal

Additional Information

developed and implemented strategic plans to increase sale

customer satisfaction

employee retention


customer service

check in built and maintain strong relationship with customer vector and employee

result in loyal customer base and positive work culture

hospitality conducting marketing research analysis to identity emerging trends, customer needs, and business opportunities

implemented cost saving measures and operational efficiencies, resoling in reduced expenses and increased profitability

developed and executed marketing strategies to increase brand awareness and attract new customers.

Languages

English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Owner

Self-employeed
01.2023 - Current

Business Owner

Self
07.2015 - 01.2023

Event Coordinator Hospitality

The Advertiser Sa
03.2015 - 03.2020

Paralegal Assistant

West Farmers
04.2014 - 05.2015

Hairdresser

Cemons Hair Sleek
12.2005 - 01.2010

Associate of Science - Hospitality

HOSPITALITY

TRAIN THE TRAINER - TRAINING ASSESSMENT

TAA

BUSINESS OWNER DEVELOPER

BUSINESS OWNER

Diploma - Hairdresser

Para Legal

BBA - Certificate 1V

Hairdressing

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