Summary
Overview
Work History
Education
Skills
References
Timeline
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Pina Galea

Epping,Australia

Summary

Dynamic professional with extensive experience in pharmacy operations management at Charles Khallouf Pharmacy. Proven track record in enhancing sales through effective merchandising and exceptional customer service. Skilled in inventory control and conflict resolution, consistently exceeding sales targets while fostering strong vendor relationships. Committed to delivering high-quality service and optimizing operational efficiency. Award winner of selling the most Lancôme fragrance in Victoria

Overview

32
32
years of professional experience

Work History

IN STORE VISUAL MERCHANDISER

Simson's greeting cards
08.2017 - 02.2022
  • Maintained optimal stock levels by placing timely and accurate orders, ensuring product availability and maximizing sales potential.
  • Represented major retail clients including Myer, David Jones, and the Westfield Shoppingtown Group, upholding brand standards and strengthening business relationships.
  • Executed high-standard merchandising and customer service strategies as per company guidelines, enhancing product visibility and sales performance.
  • Proactively promoted the full Simson product range, contributing to consistent revenue growth and client satisfaction.
  • Delivered effective merchandising, stock control, and promotional activities, ensuring retail displays remained attractive and fully stocked.
  • Communicated efficiently with internal departments and external sales teams to resolve order processing concerns and maintain service excellence.
  • Fostered a positive and collaborative work environment, ensuring smooth coordination between operational and sales teams.
  • Supported seasonal merchandising strategies, including assisting with planogram execution during peak trading periods to optimize floor layouts and shopper engagement.

FREELANCER MAKE UP BEAUTY

Freelance Make up and Beauty Professional
01.2014 - 07.2017
  • Specialized in professional makeup application for a variety of occasions, including bridal, special events, daywear, and evening looks, tailored to individual client preferences and skin types.
  • Experienced in delivering flawless bridal makeup services with a focus on long-lasting, photo-ready finishes for weddings and engagement events.
  • Skilled in modern makeup techniques and trends, with a strong emphasis on hygiene, precision, and enhancing natural features.
  • Proficient in waxing services, maintaining high standards of cleanliness and client comfort for facial and body waxing treatments.

Skin Care and Beauty Consultant

aspirations skin care and beauty
Doreen
01.2014 - 01.2016
  • Provided expert makeup services for a variety of occasions, including bridal, special events, and day-to-evening transformations.
  • Conducted merchandising and display activities to optimize product visibility and drive sales performance.
  • Sold a wide range of cosmetics, skincare, jewelry, and giftware, ensuring a personalized shopping experience for each client.
  • Highly skilled in upselling techniques, consistently exceeding sales targets by identifying customer needs and recommending complementary products.
  • Delivered non-surgical facelift treatments with a focus on client comfort and visible results.
  • Adaptable and reliable team member with strong communication skills, thriving in both independent contractor and collaborative retail settings.

Pharmacy Senior Manager

charles Khallouf pharmacy
Epping
01.1999 - 01.2005
  • Led and supervised a team of 6 full-time and 8 part-time staff, overseeing scheduling, performance, and daily workflow to ensure operational efficiency.
  • Coordinated in-store merchandising, window displays, and seasonal promotions to enhance product visibility and drive customer engagement.
  • Handled core HR responsibilities, including staff training, conflict resolution, and compliance with workplace policies.
  • Built and maintained strong relationships with sales representatives and suppliers, managing inventory levels and placing timely, cost-effective orders.
  • Worked as a dispensary technician, supporting pharmacists with prescription processing, medication preparation, and patient queries.
  • Delivered high-quality customer service, assisting with both pharmacy and retail needs, ensuring a positive and informative customer experience.
  • Maintained consistent communication with head office, providing updates on store performance, operational issues, and compliance matters.
  • Acted as a Lancome and Clarins beauty consultant, offering personalized skincare and makeup advice, and promoting luxury cosmetic products.

Senior Pharmacy Assistant

SOUTH MORANG PHARMACY
SOUTH MORANG
01.1993 - 01.1999
  • Managed pharmacy staff, ensuring smooth daily operations, delegation of tasks, and support for both front-of-store and dispensary functions.
  • Executed effective merchandising strategies for in-store and window displays, aligned with promotional campaigns to boost product visibility and sales.
  • Liaised directly with sales representatives and suppliers to place stock orders, manage inventory, and maintain optimal stock levels.
  • Performed duties as a dispensary technician, assisting in the preparation and supply of prescriptions, managing patient records, and maintaining compliance with pharmacy regulations.
  • Provided exceptional service to everyday pharmacy customers, ensuring a welcoming and efficient customer experience.
  • Contributed to the operation of an in-house beauty salon, offering client consultations and supporting skincare and beauty treatments.
  • Proficient in Lauchie and Fred Pharmacy systems, using software tools to manage inventory, process prescriptions, and support daily administrative functions.

Pharmacy Assistant

GREENBROOK PHARMACY
EPPING
01.1990 - 01.1992
  • Provided excellent customer service, assisting with product inquiries, sales transactions, and general support at the front counter.
  • Accurately received and processed prescriptions, ensuring timely handover to the dispensary team and maintaining confidentiality.
  • Maintained a clean, organized, and safe retail and work environment in accordance with hygiene and safety standards.

Education

Certificate -

Universal Contour Wrap
04-2004

Certificate -

Quality Care Pharmacy Program
01.2003

Certificate -

Clariol Hair Colour Course
01.2002

Certificate -

Lancome Beauty
01.2001

Certificate -

Quality Care Pharmacy Program
01.2000

Bullivants Vitamin Training -

01.2000

Training -

Pfizer - The Pfizer Pharmacy Range of Products
01.2000

Brauer Natural Medicine Training -

01.2000

Brauer Natural Medicine Training -

01.1999

Beautician

Cosmetician Studio
11-1998

Certificate - Dispensary Technician

Pharmacy Guild of Australia
09-1998

Certificate - Dispensary Technician

Pharmacy Guild of Australia
08-1996

Pharmacy Display And Merchandising

RMIT University
Melbourne, VIC
08-1996

High School Diploma -

Epping Secondary College
10-1992

Skills

Pharmacy Operations Management

  • Inventory & Supply Chain Control
  • Customer Service Excellence
  • Regulatory Compliance
  • Staff Hiring, Training & Leadership
  • Point-of-Sale (POS) & Pharmacy Management Systems
  • Budgeting & Financial Reporting
  • Conflict Resolution & Problem Solving
  • Merchandising & Store Presentation
  • Sales Strategy & Revenue Growth
  • Vendor Relationship Management
  • Data-Driven Decision Making
  • Pharmacy Dispensary Technician
  • KPI
  • fluent in ltailan

References

Available upon request

Timeline

IN STORE VISUAL MERCHANDISER

Simson's greeting cards
08.2017 - 02.2022

FREELANCER MAKE UP BEAUTY

Freelance Make up and Beauty Professional
01.2014 - 07.2017

Skin Care and Beauty Consultant

aspirations skin care and beauty
01.2014 - 01.2016

Pharmacy Senior Manager

charles Khallouf pharmacy
01.1999 - 01.2005

Senior Pharmacy Assistant

SOUTH MORANG PHARMACY
01.1993 - 01.1999

Pharmacy Assistant

GREENBROOK PHARMACY
01.1990 - 01.1992

Certificate -

Universal Contour Wrap

Certificate -

Quality Care Pharmacy Program

Certificate -

Clariol Hair Colour Course

Certificate -

Lancome Beauty

Certificate -

Quality Care Pharmacy Program

Bullivants Vitamin Training -

Training -

Pfizer - The Pfizer Pharmacy Range of Products

Brauer Natural Medicine Training -

Brauer Natural Medicine Training -

Beautician

Cosmetician Studio

Certificate - Dispensary Technician

Pharmacy Guild of Australia

Certificate - Dispensary Technician

Pharmacy Guild of Australia

Pharmacy Display And Merchandising

RMIT University

High School Diploma -

Epping Secondary College

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