Pinal Doshi

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely support plan delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Developed comprehensive support plans,risk-assessment for clients outlining long-term goals and actionable steps toward success.
• Familiarity with NDIS policies, regulations, and compliance requirements.
• Excellent communication skills to interact with participants, staff, and stakeholders.

Support Coordinator:

• Developed and implemented personalized support plans for NDIS participants.
• Coordinated with service providers to ensure participants received appropriate services.
• Assisted participants in navigating the NDIS system and accessing community resources.
• Regularly reviewed and updated support plans to align with participants' evolving needs.
• Conducted assessments and provided recommendations for additional supports.

Carer

• Provided daily living assistance to NDIS participants, including personal care, meal preparation, and medication management.
• Supported participants in engaging with social and community activities.
• Ensured a safe and clean living environment by performing household tasks and maintenance.
• Fostered positive relationships with participants to understand their preferences and needs.
• Worked collaboratively with healthcare professionals to monitor participants' well-being.

• Mentored new hires, providing guidance to ensure their successful integration into the team.
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
• Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.