Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pinchia Hou

Brisbane,QLD

Summary

Dependable customer servicer professional with strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.

Overview

3
3
years of professional experience

Work History

Beverage Staff

Fuchi Tang
04.2020 - 05.2021
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Managed cash transactions accurately, ensuring proper handling of payments.
  • Maintained a clean and organized work environment, ensuring optimal service for patrons.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.

Cafe Worker

Coffee Alley
07.2021 - 06.2022
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.

Hotel Front Desk Clerk

Wellspring By Silk Hotel
09.2022 - 07.2023
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

MBA - Business

The University of Queensland
Brisbane, QLD
11.2025

BBA -

Chihlee University of Technology
Taipei, TW
06.2022

Skills

  • Patience and Empathy
  • Beverage Pairing
  • Problem-solving abilities
  • Customer Service
  • Teamwork and Collaboration
  • Verbal Communication

Languages

Chinese (Cantonese)
Native or Bilingual
English
Professional Working

Timeline

Hotel Front Desk Clerk

Wellspring By Silk Hotel
09.2022 - 07.2023

Cafe Worker

Coffee Alley
07.2021 - 06.2022

Beverage Staff

Fuchi Tang
04.2020 - 05.2021

MBA - Business

The University of Queensland

BBA -

Chihlee University of Technology

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Pinchia Hou