Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ping Chen

Wellington Point,Australia

Overview

21
21
years of professional experience

Work History

PRACTICE MANAGER

BUA DENTAL CARINDALE
10.2022
  • Taking position while the practice transition time when practice manage was absence ;incomplete structure ;responsible for making sure that your clinic's standard of dental care remains consistently high and lives up to BDC's values
  • Practice managers' duties frequently include but aren't limited to: working with the principal dentist and clinical team to ensure the clinic runs efficiently; managing the team through guidance and support in areas like communication, targets, time management, performance reviews and training; managing the practice's administrative needs, such as updating staff records, developing employee rosters and processing wages; promoting the practice's financial performance by reviewing budgets, overseeing local area marketing and monitoring business growth.

front-office cooridnator

bupa dental carindale
10.2021 - 10.2022
  • Part of team to built the new practice at Carindale; Daily Admin job; Running practice while practice manger absence or on the duty; Provide for providers and team members; problem solver; Staff Roster and KPI, staff ratio and budget control; Control the stock ordering; Customer service and deal with any customer complains; Cooperate with labs, suppliers and communication with other Bupa team members; Maintain the appointment book and patient data base; daily rebooking rate; Answer all the different enquiries and running the cross referral at internal

dental assistant/receptionist

pacific smiles dental（full-time）
03.2020 - 10.2021
  • Helping to set up the new location practice at Victoria Point at the beginning; Assisting manger to coordinating the centre daily running; Greeting patients; answering all inquires; arrange the efficient appointment book; replying all email; communication with other centers; follow up and recall the patients; daily administration work as receptionist; Process all the payments; afterpay;ZipPay; Medicare, DVA ; QLD voucher etc; Preparing treatment rooms and tray setups for dental procedures with different dentists; General Chair-side dental assistant like scaling and cleaning; filling; root-canal treatment; general extraction etc; prepare patients facilities for dental treatment; Giving patient's advice on oral hygiene, apply the fluoride application; Responsibility the stocks , make sure all assistant up to same standard as company requests; Training the new dental assistant comply the company standards; New practitioners on boarding orientation; coordinating and communication with practitioners with daily basis; Sterilizing and disinfecting dental instruments and equipment; Complying with all protocols and standards.

dental receptionist/coordinator

sunrise dental chatswood /dR GEOFF ATHERTON DENTAL PRACTISE- SYDNEY
08.2019 - 12.2019
  • Greeting patient, Organizing and scheduling appointment books, process the payment and claim the health fund by EFTPOS , Hicpas ,Medicare; Helping the principle dentist managing the dentist, coordinate treatment plan , health fund; appointment between patients and dentists; Familiar the D4w and Oasis dental software, Microsoft office; Answering and replying the phone email enquiry with manner; helping the patients ‘s health fund claim inquiries; Managing the calls for existing patient after treatment , maintain system-generated message for recalls patients; Stocking inventory and placing order; Liaising with referral specialist for patient records and dental laboratory for patient lab works; Support and preparation instrument trays for dentist with routine cleaning and Chair-side assisting the procedure; Instrument processing and sterilization procedures; infection control & general hygiene of practice; Pouring the impression casts; Assisting the staff roster and organize the interview process.

DENTAL RECEPTIONIST/second IN CHARGE

CURE DENTAL-SYDNEY
09.2016 - 09.2019
  • As second-charged whiling manger is away, running the daily practice routine; coordinate patients with principle dentist ,dentists and guest dentist; Managing the day to day operation of the reception duty; oversee patient care, building and maintain the good relationship with all patients; answer all inquires, end of the day accounting; Scheduling appointment; processing payments by EFTPOS , Hicpas ,Medicare and Explaining health fund benefits and payment plan options to patients in nonclinical terms; Recalls and follow-up calls after the treatment and existing patients; increasing new patients by promoting practice activates; Preparing treatment rooms and tray setups for dental procedures in fast-paced schedule; General Chair-side dental assistant like scaling and cleaning; filling; root-canal treatment; general extraction etc; prepare patients facilities for dental treatment; Giving patient's advice on oral hygiene, apply the fluoride application; Pouring and trimming impression casts; Checking the inventory; make sure all the stocks for whole practice running smoothly; Sterilizing and disinfecting dental instruments and equipment; Complying with all protocols and standards and also training the new staff.

RETAIL aSSISTANT

VODAFONE -SYDNEY
08.2016 - 09.2016
  • Operate retail customer service, sales target and store associate; Assist customer for right products and helping the customer for various issues; Stock-taking, other daily paperwork job.

course consultant

meten english training school xiamen, china
08.2006 - 09.2009
  • Answer the potential student phone and questions, arrange the entry study test; Responsibility all the recruitment of students KPI; assign the teacher organise the study plan, helping the students studying issues; Follow up the students and potential student, solve the student's complains; Relevant administration work.

Office administration

Marco Polo Hotel in Xiamen Food and beverage department
01.2003 - 01.2005
  • Assist the banquet menu and translation; Answering incoming calls; taking messages and re-directing calls as required; Assist the staff roster and accounting; Daily process meeting memo and issues; Office paper work.

Office Administration

Northpole China limited QC department
01.2002 - 01.2003
  • Answering incoming calls; taking messages and re-directing calls as required; Dealing with email enquiries; Organize the internal and external sample test procedure; Communication with oversea sample test Lab.; Provide the administration work for the team leader; Sorting the files.

Education

Certificate iii HEALTH ADMINISTRATION -

WESTERN SYDENY INSITUTION TAFE
03.2019

internship -

Cure dental
10.2016

Bachelor -

English language in Fujian Normal University of China
01.2004

Skills

  • Dental receptionist Skills
  • Dental software and Microsoft office knowledge
  • Fluent in English and Mandarin
  • General chair-side assistant knowledge
  • Familiar health fund claim
  • Team work spirit

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

PRACTICE MANAGER

BUA DENTAL CARINDALE
10.2022

front-office cooridnator

bupa dental carindale
10.2021 - 10.2022

dental assistant/receptionist

pacific smiles dental（full-time）
03.2020 - 10.2021

dental receptionist/coordinator

sunrise dental chatswood /dR GEOFF ATHERTON DENTAL PRACTISE- SYDNEY
08.2019 - 12.2019

DENTAL RECEPTIONIST/second IN CHARGE

CURE DENTAL-SYDNEY
09.2016 - 09.2019

RETAIL aSSISTANT

VODAFONE -SYDNEY
08.2016 - 09.2016

course consultant

meten english training school xiamen, china
08.2006 - 09.2009

Office administration

Marco Polo Hotel in Xiamen Food and beverage department
01.2003 - 01.2005

Office Administration

Northpole China limited QC department
01.2002 - 01.2003

Certificate iii HEALTH ADMINISTRATION -

WESTERN SYDENY INSITUTION TAFE

internship -

Cure dental

Bachelor -

English language in Fujian Normal University of China

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