Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pini Weeraratne

Ferntree Gully,VIC

Summary

Energetic Applications Consultant offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Applications Specialist

Kestral Computing
11.2020 - Current
  • Enhanced application functionality by identifying and resolving software issues in a timely manner.
  • Streamlined user experience with the continuous improvement of application features and design.
  • Assisted customers in customizing applications to suit their unique business needs, improving overall satisfaction levels.
  • Maintained detailed documentation of all application-related tasks, including project plans, testing processes, and change logs.
  • Worked closely with project managers to establish realistic deadlines for development milestones and ensured timely delivery of products or services.
  • Championed data-driven decision-making among team members through effective monitoring and analysis of application usage metrics.
  • Fostered a culture of continuous learning within the team by sharing knowledge, resources, and best practices related to application development and support.
  • Participated in design and planning exercises for future software rollouts.
  • Updated technical documentation, product specifications and technical training materials.
  • Delivered support training to help customers learn key features of applications.
  • Conducted scheduled system upgrades to maximize performance.
  • Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
  • Assisted with creation of user manuals.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Delivered high-quality customer support by providing prompt troubleshooting assistance for various technical issues.
  • Managed software updates and patches, ensuring all applications remained up-to-date and secure.
  • Developed comprehensive training materials for users, increasing their proficiency with applications.

Radiology Secretary

Harbour Radiology
01.2020 - 04.2020
  • Enhanced patient experience by efficiently scheduling and managing radiology appointments.
  • Streamlined front office operations by organizing and maintaining patient records and documentation.
  • Assisted radiologists in improving diagnostic accuracy with timely transcription of reports.
  • Reduced patient wait times by coordinating schedules between multiple departments and radiologists.
  • Increased overall department efficiency with meticulous handling of insurance authorizations and billing procedures.
  • Fostered a welcoming environment, addressing patient inquiries and concerns promptly and professionally.
  • Collaborated with medical staff to ensure accurate communication of patient information, enhancing treatment outcomes.
  • Coordinated closely with other healthcare professionals to facilitate seamless transfer of patient data for comprehensive care.
  • Promoted excellent customer service by promptly responding to phone calls, emails, and resolving issues proactively.
  • Expedited report turnaround time through proficient use of medical transcription software, aiding prompt diagnosis.
  • Managed appointment cancellations and rescheduling efficiently, minimizing disruptions in daily operations.
  • Maintained up-to-date knowledge on radiology procedures, providing well-informed guidance to patients when needed.
  • Ensured accurate billing practices by working closely with the finance department on invoicing matters related to radiology services.
  • Demonstrated exceptional multitasking skills while handling high call volumes, prioritizing tasks effectively.
  • Assisted in streamlining the referral process between physicians'' offices and the Radiology Department for increased productivity.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.

Senior Medical Receptionist

Hannah Street Medical Practice
12.2016 - 02.2019
  • Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
  • Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
  • Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
  • Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
  • Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
  • Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
  • Maintained inventory of office supplies for smooth daily operations while minimizing unnecessary expenses through strategic purchasing decisions.
  • Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
  • Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients.
  • Assisted physicians with administrative tasks such as prescription refills or test result notifications, allowing them to focus on providing optimal care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Invoiced patients accurately in line with charging guidelines.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Processed medical insurance claims and payments.
  • Facilitated clear communication between patients and healthcare providers, ensuring accurate information exchange.

Senior Administrative Assistant

Darshi Design Consulting PTY LTD
03.2012 - 07.2014
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
  • Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
  • Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
  • Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
  • Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed electronic records database and handled all file requests.
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Prepared flawless emails and other documents upon direction of immediate supervisor.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Bachelor of Science - Advanced Science in Infection And Immunity

University of Technology, Sydney
Sydney, NSW
03.2020

Bachelor of Science - Medical Science

University of Technology, Sydney
Sydney, NSW
11.2018

High School Diploma -

Pymble Ladies College
Sydney, NSW
11.2013

Skills

  • Organizational Skills
  • Multitasking
  • Time Management
  • Critical Thinking
  • Team Leadership
  • Adaptability
  • User Training
  • Data Analysis
  • Technical Support
  • Requirements Gathering
  • Software Documentation
  • Attention to Detail
  • System Integration
  • Process Improvement
  • Customer Service
  • Conflict Resolution
  • Network Administration
  • Business Analysis
  • Decision Making
  • Problem Solving
  • Software Troubleshooting
  • Customer Support
  • Verbal and Written Communication
  • End-User Training

Certification

PowerScribe One 2022 Certification

Languages

Sinhalese
Professional Working

Timeline

Applications Specialist

Kestral Computing
11.2020 - Current

Radiology Secretary

Harbour Radiology
01.2020 - 04.2020

Senior Medical Receptionist

Hannah Street Medical Practice
12.2016 - 02.2019

Senior Administrative Assistant

Darshi Design Consulting PTY LTD
03.2012 - 07.2014

Bachelor of Science - Advanced Science in Infection And Immunity

University of Technology, Sydney

Bachelor of Science - Medical Science

University of Technology, Sydney

High School Diploma -

Pymble Ladies College

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Pini Weeraratne