Pinnal Patel
Pakenham ,VIC
Summary
Multi-talented Personal Care Aide with 7 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming and housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Bupa Age Care
Clayton , Vic
03.2020 - Current
- Encouraged independence by helping clients develop self-care skills such as having meal or personal hygiene tasks.
- Followed safe lifting and transferring techniques to transport residents.
- Laundered clothing and bedding to prevent infection.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Monitored health and well-being of clients and reported significant health changes.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Built strong and trusting rapport with clients.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Customer Service Assistant
Target
Chadstone, Vic
02.2011 - Current
- Referred inquiries to supervisors where appropriate and kept customers updated throughout process.
- Adhered strictly to company policies regarding confidentiality of customer information.
- Increased customer satisfaction ratings by 90% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded promptly to customer inquiries about order status or product availability.
- Sold or recommended products or services to suit client needs.
- Collaborated closely with colleagues to meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Analyzed customer feedback surveys to identify areas for improvement.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Provided product knowledge to customers through effective communication.
- Managed stock levels by ordering necessary supplies when needed.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Personal Care Assistant
Regis Age Care
Dandenong North , Vic
03.2015 - 01.2017
- Followed safe lifting and transferring techniques to transport residents.
- Laundered clothing and bedding to prevent infection.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported concerns to nurse supervisor to promote optimal care.
Education
Bachelor of Commerce - Accounting And Business Management
Gujarat University
Gandhinagar 04-2007
Certificate 3 - Personal Care Assistant in Age Care
Inter Care Training Institute
Keysborough, VICSkills
- Housekeeping
- Compassionate Patient Care
- Toileting Assistance
- CPR Certified
- First-Aid and CPR
- Behavior Management
- Compassionate Caregiving
- Client Transportation
- Emotional Support
- Meal Preparation
- Behavior Redirection
- Observational Skills
- Personal Hygiene Assistance
- Client Rapport
Affiliations
- volunteer support and education to kids
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native/ Bilingual
Accomplishments
- I received the employee of the month award in target chedstone five times in last 6 years.
- I receded the employee of the month award from Bupa aged care clayton in June 2022.
Certification
- First aid and CPR
References
References available upon request.
Timeline
Personal Care Assistant
Bupa Age Care
03.2020 - Current
Personal Care Assistant
Regis Age Care
03.2015 - 01.2017
Customer Service Assistant
Target
02.2011 - Current
Bachelor of Commerce - Accounting And Business Management
Gujarat University
Certificate 3 - Personal Care Assistant in Age Care
Inter Care Training Institute
- First aid and CPR
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