Pio Macasaquit
Mount Pritchard,NSW
Summary
Dynamic hospitality professional with a passion for delivering exceptional guest experiences and optimizing operational efficiency. Leveraging 4 years of hands-on experience in the fields of RSL, Clubs, Pubs and Hotels, adept at leading diverse teams to achieve high standards of service excellence. Proven track record in staff training, scheduling, and resource management to ensure seamless daily operations and maximize profitability. Skilled in cultivating positive relationships with guests, driving loyalty and repeat business. Eager to bring leadership, creativity, and dedication to a forward-thinking hospitality team committed to setting new benchmarks in guest satisfaction.
Overview
16
16
years of professional experience
Work History
Bar Manager
Neo Bar
11.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Create Signature Cocktails
- Name new signature cocktail names and stay in trend
Laborer
All Epoxy Solutions
03.2023 - Current
- Heavy Lifting 25 Kg +
- Prompt and on time
- Punctuality
- Use of Grinding Machines
Bartender
Reply Bankstown
08.2022 - Current
- Bartending
- Cocktail Bartending
- - Classic Cocktails
- - Personal Cocktails
- Customer Service
- Efficient in cash handling
Bar and Gaming Supervisor
Richard's On The Park
02.2024 - 07.2024
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision
- Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees
- Managed daily cash flow effectively, ensuring proper handling of financial transactions and safeguarding company assets
Club Attendant
Castle Hill RSL
10.2023 - 02.2024
- Bartending/TAB/Keno
- Pokie Machines Officer
- General Purpose Unit
- Customer Service
- Efficient in cash handling
Club Attendant
Cabramatta Rugby League Club
10.2022 - 11.2023
- Attendant - Cabramatta Rugby Leagues Club- 2022 November - Present
- Bartending/TAB/Keno
- Pokie Machines Officer
- Receptionist
- General Purpose Unit
- Team Leader
- Customer Service
- Efficient Cash Handling
Quality Assurance Supervisor and Machine Operator
Vegmasters
06.2018 - 02.2023
- Supervising team of workers to make sure Quality standard of food is safe
- Training New Workers
- Team Leader
- Handling of hazardous chemicals
- Paperwork for Product Receival Documents
- Allergy testing on product
- Urshel Machine Operator - cutting sizes to requirements
- Lifting 5-25 kilogram bags of finished production and packing into delivery bin
- Maintaining processing times for customer deliveries and pick ups
- Manual labour work
- Food Handling
- HACCP Training
Laborer
Cobblecrete Aus
10.2020 - 05.2022
- Heavy Lifting 25 Kg +
- Prompt and on time
- Punctuality
- Use of Grinding Machines
Sales Person
Centrix Promotions
01.2012 - 01.2013
- Provide excellent customer service - greeting, thanking customers as they leave, resolve any issues in a professional manner
- Present, promote and sell products using solid arguments to existing and prospective customers
- Maintaining positive business relationships
- Continuously improve through feedback
- Reaching out to customers through cold calling
Kitchen Hand
Hungry Jacks
01.2009 - 01.2010
- Cash and eftpos handling
- Food Handling
- Provide excellent customer service
- Resolve any customer complaints professionally and efficiently
Education
HSC -
Fairvale High School
Fairfield, NSW01.2011
HSC -
Granville TAFE
Granville, NSW01.2011
HSC -
AIM - Australian Institute Of Music
Surry Hills, NSW01.2011
Skills
- Excellent communication skills
- Enthusiastic
- Committed to excellence
- Well organized
- Highly positive
- Ability to work in a fast-paced environment
- Punctual
- Honest
- Ability to work under pressure
- Willingness to learn
- Attention to Detail
- Heavy Lifting
- Time Management
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Conflict resolution
- Guest interaction
- Customer relationship building
- Inventory control
- Mixology expertise
- Menu updating
- POS terminal operation
- Quality assurance
- Staff supervision
Timeline
Bar Manager
Neo Bar
11.2024 - Current
Bar and Gaming Supervisor
Richard's On The Park
02.2024 - 07.2024
Club Attendant
Castle Hill RSL
10.2023 - 02.2024
Laborer
All Epoxy Solutions
03.2023 - Current
Club Attendant
Cabramatta Rugby League Club
10.2022 - 11.2023
Bartender
Reply Bankstown
08.2022 - Current
Laborer
Cobblecrete Aus
10.2020 - 05.2022
Quality Assurance Supervisor and Machine Operator
Vegmasters
06.2018 - 02.2023
Sales Person
Centrix Promotions
01.2012 - 01.2013
Kitchen Hand
Hungry Jacks
01.2009 - 01.2010
HSC -
Fairvale High School
HSC -
Granville TAFE
HSC -
AIM - Australian Institute Of Music
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