Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jemma Swanson

St Leonards,

Summary

Experienced with providing comprehensive support to residents in various settings, ensuring their safety and well-being. Utilises effective communication and empathy to enhance residents' quality of life and foster a nurturing environment. Track record of handling challenging situations with patience and problem-solving skills, ensuring positive impact on residents' daily lives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Therapeutic Residential Support Worker

Gateways
07.2025 - Current
  • Provide 1:1 participant-centred care for two adolescents in a residential setting, supporting their emotional and physical wellbeing.
  • Implement behaviour management strategies in line with the PACE model to promote safety, trust, and positive relationships.
  • Collaborate with team members across multiple CAYS houses to ensure consistent supervision and care.
  • Support daily household functioning, including routines, cleaning, and maintenance.
  • Encourage residents’ participation in community activities, prioritising fun, skill development, and social engagement.

Social Connect Support Worker

Gateways
04.2025 - Current
  • Provide 1:1 support to participants, encouraging safe and enjoyable engagement in daily program activities.
  • Assist with activities of daily living (ADLs) and self-care, including hoist use, personal care, and safe wheelchair transport.

Individual Support Worker

Gateways
02.2025 - Current
  • Met participants individually in their homes and communities to provide person-centred support.
  • Assisted with community engagement, household tasks, behaviour regulation, and progress towards individualised NDIS goals.

Camps and Recreation Team Leader and Support Worker

Gateways
04.2024 - Current
  • Facilitated camps and recreation programs for children and adults with disabilities, ensuring safety while creating enjoyable and inclusive experiences.
  • Supported participants in community-based group settings to achieve NDIS goals, promoting choice, control, and capacity building.
  • Led teams of support workers, overseeing participant wellbeing, safety, risk management, documentation, and medication administration.

Service Navigator for the Well Connected Program

Wellways
05.2024 - 03.2025
  • Conducted participant intakes, risk assessments, safety planning, and brief interventions using the IAR tool, K-10, and K-5 (for First Nations participants).
  • Collected, managed, and analysed service data using BRIDGE, Carelink, and Excel to monitor demographics, delivery, and KPIs.
  • Ensured service navigation met Western Victoria PHN’s psychosocial support targets, maintaining program funding.
  • Networked and liaised with healthcare providers while promoting Wellways services.
  • Reduced program wait times by developing procedures and guidelines, resolving an inherited six-month backlog.
  • Supported a team in achieving service entry and performance outcomes.

Therapeutic Behaviour Support Practitioner

CBChange
10.2023 - 03.2024
  • Developed evidence-based Behaviour Support Plans (BSPs) to understand and respond to behaviours of concern, enhancing participant quality of life.
  • Collaborated with participants, families, support networks, and healthcare providers to gather insights and apply psychological theory to behaviour functions.
  • Supported a team in delivering consistent, person-centred behaviour support.

Disability Support Worker

Hireup
08.2021 - 10.2023
  • Provided individualised support to a teenage girl with ASD and ADHD, building rapport through humour, empathy, respect, and open communication.
  • Assisted with social skill development, daily routines, and self-care to improve confidence and independence.
  • Implemented calming strategies and identified early signs of anxiety to promote emotional regulation and wellbeing.

Education Support

Yarraville West Primary School
06.2021 - 10.2023
  • Supported students across all primary grades through both 1:1 assistance and whole-class support.
  • Developed and implemented tailored behaviour and classroom management strategies, including social stories, de-escalation, and breakout activities.
  • Facilitated emotional regulation in breakout spaces and supported smooth reintegration into the classroom environment.

Educator and Morning Supervisor

Yarraville West Primary School
11.2020 - 10.2023
  • Actively supervised students in a safe and engaging environment.
  • Built positive relationships by being a fun, kind, and supportive educator.

Education

Bachelor of Psychological Science -

Deakin University
01.2022

Graduate Diploma of Psychological Science Advanced -

The University of Adelaide
01.2024

Skills

  • Client-centred care
  • Behaviour support and intervention
  • Program and team Management
  • Educational and therapeutic support
  • Disability support

Certification

  • NDIS Registered Behaviour Support Practitioner (Core Level)
  • NDIS Screening Check – valid until 10/2028
  • Working with Children Check – valid until 09/2029
  • First Aid Certifications: HLTAID010, HLTAID011, HLTAID012 (completed 01/2023), CPR HLTAID009 (completed 03/2025)
  • DV-Alert Lifeline Training & ASIST Training – 2024
  • Enrolled: Residential Care Skill Set (RESCARESS1), Melbourne Polytechnic – commencing November 2025

Timeline

Therapeutic Residential Support Worker

Gateways
07.2025 - Current

Social Connect Support Worker

Gateways
04.2025 - Current

Individual Support Worker

Gateways
02.2025 - Current

Service Navigator for the Well Connected Program

Wellways
05.2024 - 03.2025

Camps and Recreation Team Leader and Support Worker

Gateways
04.2024 - Current

Therapeutic Behaviour Support Practitioner

CBChange
10.2023 - 03.2024

Disability Support Worker

Hireup
08.2021 - 10.2023

Education Support

Yarraville West Primary School
06.2021 - 10.2023

Educator and Morning Supervisor

Yarraville West Primary School
11.2020 - 10.2023

Bachelor of Psychological Science -

Deakin University

Graduate Diploma of Psychological Science Advanced -

The University of Adelaide
Jemma Swanson