Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pip Shepherd

Melville,WA

Summary

Warm and insightful counsellor with highly attuned empathy and relational competence, committed to helping improve the lives of clients from diverse populations towards recovery and meaningful living.

Accomplished in supporting the recovery and management of a range of human problems including substance use and addiction, relationships, grief and loss, depression, anxiety, mental health, trauma and suicide prevention.

Seeks to contribute to a reputable, values-led organisation with a positive, enthusiastic work culture.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Manager

Precious Organics
Willagee, WA
02.2021 - Current
  • Controlled store inventory and reviewed cash handling and operation reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained quality brand image exposure in alignment with industry standards.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.

Counsellor/Educator

South Metro Community Alcohol and Drug Services
Palmerston, Fremantle, WA
07.2017 - 07.2020
  • Provision of information, support and referral as early point of contact personnel.
  • Critical assessment of client and family suitability for service provision assessment, counselling and referral services to consumers with concerns about combined alcohol, substance and mental health issues; face-to-face and via telephone Provision of Alcohol Interlock Scheme sessions, Cannabis Intervention Sessions, Other drug information Sessions.
  • Presented case reviews and presentations to multi-disciplinary team.
  • Active engagement in daily intake procedures, ensuring work is completed within a culturally secure framework.
  • Responsible for liaison with external allied caregivers and services Provision of Community Education service as part of a weekly outreach role; providing support and referrals to vulnerable individuals in community housing lodgement; liaison with housing and care teams.
  • Maintenance of accurate clinical records, care plans, case notes and evaluations.
  • Attending regular clinical supervision, debriefing and engaging in ongoing reflective practice and self-care maintain excellent clinical practice Responsible for engaging in ongoing relevant professional development on a consistent basis.

Counsellor/Educator

South East Metro Community Alcohol and Drug Services
Armadale, WA
04.2018 - 06.2018
  • WAPHA outreach program provision of AOD counselling for individuals engaged with mental health support services within Mead Mental Health service, Armadale
  • Provision of warm, responsive counselling support for clients facing a range of issues including grief and loss, relationship breakdown, custody issues, comorbid mental health problems with substance use.

Support Worker

Palmerston Farm Therapeutic Community
Perth, WA
01.2018 - 08.2018
  • Assisting smooth operations within residential rehabilitation facility.
  • Supportive client-focused relationship building and management within rigorous TC context.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Collaborated with clinicians, medical staff, residents and management to ensure safety and maintain focus of program outcomes.
  • Demonstrate and role model personal and professional boundaries to residents.

Facilitator

Family Connections Group - Fremantle Hospital
Fremantle, WA
08.2018 - 11.2018
  • Provision of evidence-based 16 week program for families and friends of individuals with Borderline Personality Disorder (BPD), traits of BPD or emotional dysregulation.
  • Providing peer support, psycho-education and skills based on dialectical behavior therapy model (DBT) Responsible for planning and negotiating co-facilitation, structure, timing and division of program content delivery.
  • Ensuring prescription to a course plan whilst flexibly managing spontaneous group processes within challenging parameters.
  • Facilitated dialogue between participants to encourage shared meaning and understanding.

Enrolments Officer

East Fremantle Playgroup
Perth, WA
01.2011 - 01.2012
  • Organisation and Liaison with new and current members.
  • Project Managment Skills.
  • Use of excel.

Disability Support Worker

Network Case Services Fremantle
Perth, WA
01.2010 - 01.2011
  • Home relational based support care.
  • Empathetic communication fostering empowerment and capacity building.
  • Skill transferal and adaptation.
  • Drove clients safely to social activities and appointments.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Entertained, conversed and read aloud to keep patients mentally alert.

Education

Bachelor of Counselling -

University of Notré Damé
Fremantle, WA
12.2017

Certificate IV Community Services Work -

Challenger TAFE
Fremantle, WA

Diploma of Remedial Massage Therapy -

Challenger TAFE
Fremantle, WA

Diploma of Natural Therapies -

Challenger TAFE
Fremantle, WA

Skills

  • Easy manner with people from a diverse range of backgrounds
  • Artful communication skills and therapeutic relationships built on genuine positive regard
  • Familiar with Rupture and Repair cycles and confident in using process comments to promote client engagement
  • Collaborative development of reflexive treatment plans and confidence to stray and return to process
  • Awareness of limitations, professional and organisational- confident in holding boundaries for client, worker and organisational wellbeing
  • Skilled at holding and supporting clients in discomfort
  • Confident with in-session use of mindfulness meditations and grounding, as well as props including whiteboard use and diagramming
  • Respectful of individuals and culture, employing sensitivity and discretion
  • Passionate improvement focus through regular reflective practice, supervision and in team debriefing
  • High awareness of trauma informed care
  • Nuanced use of humour
  • Strong integrity promoting fair and ethical personal and professional conduct

Certification

2016

National Education Alliance for Borderline Personality Disorder, Western Australia — Family Connections Group Leader Training

  • DBT skills training
  • Emotional regulation
  • Relationship mindfulness
  • Communication validation and problem management

2017 - 2018

Mental Health Commission Trainings

  • Family Inclusive Practice
  • Preventing Relapse and Resolution Breakdown: Changing Human Behaviours
  • String Spirit, Strong Mind; Ways of Working with Aboriginal People
  • AOD Skills Foundations
  • Motivational Interviewing part I & II
  • Gatekeeper Suicide Prevention
  • Fieldwork Placement, Palmerston, Fremantle

2017

Living Proud LGBTQI+ Community Services of WA

  • Opening Closets Training Workshop

2018

Centre for Clinical Interventions

  • Understanding and Applying the CBT Model: Course for Clinicians

2019

Tania Towers

Trauma Informed Practice Training

Timeline

Retail Manager

Precious Organics
02.2021 - Current

Facilitator

Family Connections Group - Fremantle Hospital
08.2018 - 11.2018

Counsellor/Educator

South East Metro Community Alcohol and Drug Services
04.2018 - 06.2018

Support Worker

Palmerston Farm Therapeutic Community
01.2018 - 08.2018

Counsellor/Educator

South Metro Community Alcohol and Drug Services
07.2017 - 07.2020

Enrolments Officer

East Fremantle Playgroup
01.2011 - 01.2012

Disability Support Worker

Network Case Services Fremantle
01.2010 - 01.2011

Bachelor of Counselling -

University of Notré Damé

Certificate IV Community Services Work -

Challenger TAFE

Diploma of Remedial Massage Therapy -

Challenger TAFE

Diploma of Natural Therapies -

Challenger TAFE

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