Piper Douglas
Surfers Paradise ,Queensland
Summary
A highly motivated, skilled and committed customer service and safety specialist, with 12 years of demonstrated experience working in frontline busy customer facing and challenging environments. Proven experience in leading a team and talent for performing well in high pressure roles. Recognised for high level communication and problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Frontline Sales/Service
AJ Hackett Bungy
Queenstown , New Zealand
08.2024 - 04.2025
- Delivered exceptional customer service in a fast-paced, high-adrenaline tourism environment, ensuring each guest felt safe, supported and excited.
- Processed bookings and upsold additional experiences, contributing to increased daily revenue targets.
- Provided detailed safety briefings and managed customer flow through check-in, harnessing-up and post-activity stages.
- Operated POS systems, managed transactions whilst ensuring accuracy in bookings and payments.
- Worked collaboratively with jump crew and operations staff to maintain strict safety protocols and seamless guest experiences.
- Represented the brand with energy, positivity and professionalism as a first point of contact for international and domestic visitors.
Assistant Venue Manager
Strike Bowling & Holey Moley
09.2022 - 07.2024
- Led and motivated a diverse team of staff members. Ensuring I provided guidance, training and support to team members so they could provide excellent service throughout every shift whilst maintaining a positive attitude.
- Supplied consistently high standards of customer service by engaging with guests, resolving enquires and concerns promptly, upselling in all possible areas and implementing strategies to enhance customer satisfaction.
- Managed day to day operations including scheduling, inventory management, all alcohol and bar ordering and facility maintenance to uphold operational efficiency and comply with safely standards.
- Level 2 tech trained on bowling pin setter machines to be able to fix and technical errors that can occur during the running of shifts.
- Fostered effective communication and collaboration in all areas including bar, kitchen, floor, reception staff as well as technical personnel to streamline operations and achieve organisational objectives.
Climb Team Leader
SkyPoint Climb
01.2020 - 09.2022
- Promoted to leadership position in recognition of strong work ethic and providing exceptional customer service.
- Training newly hired employees on safety operations and customer service skills.
- Taking guests on climbs which involves a safety briefing, gearing guests in PPE equipment (including harness), leading guests on a climb.
- Ensure PPE checks are completed monthly, 6 monthly and yearly
- Liaise with third party groups
- Keeping updated on all procedures and writing new ones to improve both safety of climb leaders and guests.
- Consistently receiving positive reviews from customers on trip advisor and Skypoint internal reviews.
Bartender/Waitress
Pink Flamingo
01.2019 - 01.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- . Maintained knowledge of bar and menu options to prepare drinks.
- Promoted from waitstaff to bar staff due to efficiency and quick learning abilities.
- Monitored bar inventory and promptly restocked low items before depletion.
- Ensure every guest left ready to recommend the business.
- Perform work in accordance with health and safety standards and requirements.
- Adhere to timing standards for products and services.
Education
Certificate III Business Administration -
Aurora Training College
Adelaide, SA11.2019
High School Diploma -
University Senior College
Adelaide, SA12.2014
Skills
- Point of sale operation
- Microsoft Office
- PPE Safety Inspections
- Strong communication skills
- Shift rostering
- Procedure documentation
- Staff Training
- Staff Management
- Health and safety
- Customer service
Certification
- RIIWHS204E - Working Safely at Heights
- HLTAID001 – Provide CPR
- HLTAID003 – Provide first aid
- Manual C class License
Timeline
Frontline Sales/Service
AJ Hackett Bungy
08.2024 - 04.2025
Assistant Venue Manager
Strike Bowling & Holey Moley
09.2022 - 07.2024
Climb Team Leader
SkyPoint Climb
01.2020 - 09.2022
Bartender/Waitress
Pink Flamingo
01.2019 - 01.2020
Certificate III Business Administration -
Aurora Training College
High School Diploma -
University Senior College
Similar Profiles
Eduardo RubajaEduardo Rubaja
Sales Associate at Hackett LondonSales Associate at Hackett London
Lori DuraneyLori Duraney
Legal Secretary/File Clerk at Wellman, Jeren, Hackett & Skoufatos Co., L.P.A.Legal Secretary/File Clerk at Wellman, Jeren, Hackett & Skoufatos Co., L.P.A.
Diane BeliveauDiane Beliveau
Staffing, Payroll, and HR Specialist at Genesis Healthcare Hackett Hill CenterStaffing, Payroll, and HR Specialist at Genesis Healthcare Hackett Hill Center