Summary
Overview
Work History
Education
Skills
Timeline
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Piper Ferguson

Brisbane,QLD

Summary

I am a recent university graduate with high digital and media literacy, and a strong understanding and ability to follow current trends in media. My long history in customer service positions has developed my excellent communication and problem-solving skills, whilst allowing me to be a collaborative team-player. I am a hard-working and dedicated employee skilled in multi-tasking and organisation, whilst being motivated to maintain customer/client satisfaction and contribute to company success.


Overview

8
8
years of professional experience

Work History

Sales Professional

David Jones
06.2021 - Current
  • Ensured all customers were welcomed and received exceptional service
  • Actively listened to customers, handled concerns quickly and effectively, and escalated major issues to managers
  • Enhanced product presentation and ensured displays were perfect
  • Participated in frequent training sessions to stay informed about product and service updates
  • Achieved monthly KPI's

Social Media Content Creator

Ascot Homes
07.2023 - Current
  • Create and publish content for my families small business
  • Manage posts and organise via content calendar
  • Track performance and metrics

Merchandise Assistant

Brisbane Broncos
03.2020 - 10.2022
  • Worked in merchandise sales on game days
  • Ensured all stock was in correct place
  • Ensured effective customer service and satisfaction in an extremely busy location
  • Offered solutions for customers searching for items out of stock

Front End Team Member

Woolworths Supermarket
01.2016 - 01.2020
  • Achieved sales and fundraising goals
  • Communicated effectively with customers
  • Worked efficiently under pressure in peak periods


Education

Bachelor of Business - Marketing & Digital Media Management

Queensland University of Technology
Brisbane, QLD
07.2023

Skills

  • Social Media Marketing
  • Audience Engagement
  • Social Media Posting
  • Content Scheduling & Research
  • Product Sales
  • Problem-Solving
  • Teamwork and Collaboration
  • Reliable and Punctual
  • Exceptional Customer Service
  • Problem-Solving & Listening Skills
  • Excellent Verbal/Written Communication
  • Time Management
  • Excellent People Skills
  • Self-Motivated
  • Proficient in Microsoft Office & Apple

Timeline

Social Media Content Creator

Ascot Homes
07.2023 - Current

Sales Professional

David Jones
06.2021 - Current

Merchandise Assistant

Brisbane Broncos
03.2020 - 10.2022

Front End Team Member

Woolworths Supermarket
01.2016 - 01.2020

Bachelor of Business - Marketing & Digital Media Management

Queensland University of Technology
Piper Ferguson