Piper Gilbert
Summary
Capable wedding event attendee, passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humour in demanding environments, along with a positive attitude. Strong history of exceptional service in hospitality and event establishments.
Overview
3
3
years of professional experience
Work History
Wedding Event Attendee
Braeside At Gin House Creek Estate
10.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained clean and organized bar area.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Checked guests' identification before serving alcoholic beverages.
- Collaborated with cross-functional teams to create memorable experiences for each wedding celebration.
- Thorough cleaning and maintenance of the venue to ensure cleanliness and presentation standards are met.
- Efficient allocation of time to complete cleaning tasks within designated timeframes.
Retail Sales Associate
KOOKAI
12.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Comprehensive understanding of the products sold in the store, including features, benefits, and specifications.
- Continuous learning: Keeping up-to-date with new product arrivals, promotions, and sales techniques.
- Ability to educate customers: Providing detailed information about products to help customers make informed purchasing decisions.
- Working collaboratively with colleagues to achieve sales targets and maintain store operations.
- Assisting with tasks such as restocking shelves, organizing merchandise, and maintaining cleanliness to ensure a positive shopping environment.
- Ability to adapt to changing store policies, procedures, and customer demands.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, to accommodate peak business hours.
Cafe Waitress
Forreal Kitchen
05.2021 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Exceptional customer service skills, ensuring customer satisfaction through attentive and friendly interactions.
- Effective communication abilities, adept at listening actively and conveying information clearly to customers, colleagues, and kitchen staff.
- Strong multitasking capabilities, efficiently managing various tasks simultaneously, such as taking orders, serving tables, handling payments, and fulfilling customer requests promptly.
- Proficient time management skills, effectively prioritizing tasks, and maintaining a sense of urgency to ensure smooth service during busy periods.
- Proven problem-solving skills, resolving customer complaints, conflicts, and unforeseen challenges in a professional and efficient manner.
- Collaborative teamwork approach, working seamlessly with kitchen staff, bartenders, and fellow waitstaff to deliver exceptional service and maintain a harmonious work environment.
- Single-handily making orders, making smoothies/bowls, and cold drinks under pressure and in suitable time periods with great presentation.
- Adaptability to changing circumstances, quickly adjusting to fluctuations in customer volume, menu modifications, and unexpected situations while maintaining a positive and professional demeanour.
- Proficiency in cash handling, accurately processing payments, managing transactions, and maintaining financial integrity.
- Strong stress management abilities, maintaining composure, and professionalism in fast-paced and demanding cafe environments.
Education
High School Diploma -
St Michael's College
Gold Coast, QLD11.2024
Skills
- Wedding etiquette knowledge
- Exceptional organization
- Strong Work Ethic
- Guest Engagement
- Alcohol awareness
- Handling large groups
Outdoor Activities
I love going on beach walks with my dog and going camping with the family.
Timeline
Retail Sales Associate
KOOKAI
12.2023 - 01.2024
Wedding Event Attendee
Braeside At Gin House Creek Estate
10.2023 - Current
Cafe Waitress
Forreal Kitchen
05.2021 - 09.2023
High School Diploma -
St Michael's College
Similar Profiles
Yuna RayskiYuna Rayski
Chef at Plau Gin&Beer HouseChef at Plau Gin&Beer House
Monika MaynardMonika Maynard
Food Process Worker at Gin Gin &DryFood Process Worker at Gin Gin &Dry
Farryn EllFarryn Ell
Cleaner/Bartender at Gin Gin Bowls ClubCleaner/Bartender at Gin Gin Bowls Club