Piper Gosney
Healy Mount Isa
Summary
Program support specialist with strong organizational and analytical skills. Effective in team collaboration and versatile in adapting to changing needs.
Overview
7
7
years of professional experience
Work History
Program Support Officer
Department of State Development, Infrastructure and Planning
11.2023 - Current
- Answering and directing phone calls to appropriate personnel
- Scheduled appointments and coordinated meetings
- Filed and maintained organisational documents including sensitive and confidential documents
- Greeted and assisted visitors, providing a professional first impression
- Coordinated travel arrangements and itineraries
- Maintained and updated stakeholder engagement documents and details
- Provided administrative and business support to staff as needed
- Government vehicle maintenance - servicing, fueling, and cleanliness
- Managed correspondence, including drafting, reviewing, and sending official letters and emails
- EOM reporting
- Assistance in the planning and execution of public engagement and events
- Facilitated inter-departmental communication and collaboration
- Coordinated the distribution of internal and public communications
- Supported the implementation of Aboriginal and Torres Strait Islander initiatives throughout the Department and regional teams
- Handled public inquiries and provided information on government services
- Correspondence in SAP, ExpenseMe Pro, QFLEET, and UMS
Early Childcare Educator
Happy Valley School Aged Care
09.2020 - Current
- Created safe and nurturing environments for up to thirty children ranging from four to twelve years old collaborating with other caregivers
- Clearly communicated and coordinated with parents to understand each child’s specific needs and desires
- Administered meals and any medications specific to each child’s dietary requirements, and plans
- Create fun and interactive environments planning activities that both entertained and stimulated the children
- Maintain a clean environment by ensuring surfaces are sanitized, and areas remain clean
- Responsible Person in Charge responsibilities - When on site as RP
- Conducting regular safety checks and emergency drills
- Implementing policies, procedures, and regulations in line with licensing requirements and best practices
- Ensuring a safe, healthy, and stimulating environment for children
- Developing and implementing age-appropriate educational programs and activities
- Encouraging a play-based and child-centered approach to learning
- Building and maintaining positive relationships with parents and guardians
- Communicating regularly with families about their child's progress, center events, and any concerns
- Fostering a collaborative and supportive work environment
- Monitoring the developmental progress of children and providing support where needed
- Addressing behavioral or developmental concerns with parents and staff
- Maintaining accurate records of children’s attendance, health information, and developmental milestones
- Documenting incidents, accidents, and any other significant events
- Preparing for and participating in inspections and audits
Administrative Trainee
Department of State Development, Infrastructure and Planning
07.2022 - 11.2023
Retail Cashier
Kmart Australia Limited
10.2017 - 01.2021
- Maintained a clean, organized inventory and curated the store’s display by rotating seasonal items and clothing
- Anticipated customer needs and provided them with high quality service while upholding the stores standard and values to ensure customer satisfaction
- Meticulously handled and maintained SCOs, and ACOs system transactions including cash and card purchases along with refunds to ensure seamless and accurate cash flow
- Trained and guided beginning staff, or unfamiliar staff in various areas to ensure their knowledge is up-to-date and that they are confident in their position
- Enforced and followed COVID rules and restrictions
Education
Certificate IV - Business
Work Skills
Online Learning11-2023
Certificate III - Early Childhood Education and Care
TAFE Queensland
Mount Isa, QLD10-2021
Certificate I Hospitality -
Good Shepherd Catholic College
Mount Isa, QLD11-2019
Certificate I Business -
Good Shepherd Catholic College
Mount Isa, QLD09-2019
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Effective communication
- Task prioritization
- Professionalism
- Adaptability
Personal Information
Date of Birth: 04/28/04
Timeline
Program Support Officer
Department of State Development, Infrastructure and Planning
11.2023 - Current
Administrative Trainee
Department of State Development, Infrastructure and Planning
07.2022 - 11.2023
Early Childcare Educator
Happy Valley School Aged Care
09.2020 - Current
Retail Cashier
Kmart Australia Limited
10.2017 - 01.2021
Certificate IV - Business
Work Skills
Certificate III - Early Childhood Education and Care
TAFE Queensland
Certificate I Hospitality -
Good Shepherd Catholic College
Certificate I Business -
Good Shepherd Catholic College
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