Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Accomplishments
Timeline
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Piper Irwin

Morayfield,QLD

Summary

Accomplished in enhancing customer experiences and streamlining operations, I leveraged my barista and customer service expertise at Brooklyn Donut Coffee & Co to elevate satisfaction and efficiency. Skilled in Microsoft Excel and adept at fostering engaging interactions, I've consistently improved service delivery, demonstrating meticulous attention to detail and robust organizational abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Staff

Brooklyn Donut Coffee & Co
Morayfield, QLD
06.2024 - Current
  • Continued improvements in customer service and barista from previous McDonalds role while learning about merchandising and display management and upselling
  • Closed store including preparation of ingredients required for following day’s opening, washing up of equipment, cleaning the store and cleaning and closing a coffee machine
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Customer Service Representative

Caboolture Sports Club
Morayfield, Qld
03.2024 - 06.2025
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.

Crew Member

McDonalds BP Southbound
Caboolture, QLD
04.2022 - 04.2024
  • Handled cash transactions accurately and efficiently
  • Maintained a clean and organized work area and environment
  • Improved customer satisfaction by providing friendly and efficient service at the register
  • Ensured accurate order fulfillment with diligent attention to details when assembling meals
  • Assisted in reducing wait times by efficiently managing customer queues during peak and rush hours
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Morayfield State High School
Morayfield
01.2024

Skills

  • Customer Service
  • Barista Skills
  • Inventory Restocking
  • Customer Engagement
  • Health Code Compliance
  • Food Running
  • Order Management
  • Food preparation
  • Organisational Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft OneNote
  • Calendar Organisation
  • Event Management
  • Time Management
  • Accuracy
  • Attention to detail

Languages

English, Fluent

Certification

  • Binnacle - Cert III in Fitness
  • Binnacle - First Aid Certificate
  • Clear to Work - Responsible Service of Alcohol
  • Clear to Work - Responsible Service of Gambling

Accomplishments

  • Achieved a Honors with Distinction in APDA Hip Hop 'Solo Seal'
  • Achieved an ATAR of 68
  • Achieved the subject award for Visual Arts and Cert III in Fitness.

Timeline

Front of House Staff

Brooklyn Donut Coffee & Co
06.2024 - Current

Customer Service Representative

Caboolture Sports Club
03.2024 - 06.2025

Crew Member

McDonalds BP Southbound
04.2022 - 04.2024

High School Diploma -

Morayfield State High School

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Piper Irwin