Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piper Mckinnon

Woolgoolga,NSW

Summary

A dedicated and motivated professional with over four years of experience in hospitality and retail, currently seeking to expand expertise within the support work sector. At 21 years old, I bring a mature, compassionate approach shaped by personal life experiences and a strong commitment to delivering exceptional service in fast-paced, dynamic environments.


I am currently employed as an Online Supervisor at Woolworth's, working 20 hours per week in a part-time capacity, demonstrating leadership, organisational skills, and the ability to manage multiple responsibilities efficiently. My role has strengthened my communication, problem-solving, and team collaboration capabilities.



With a Certificate III in Community and Health Services nearing completion, increased placement hours underway, and a completed First Aid certification, I have developed a solid foundation in patient assessment, airway management, and emergency medical response. These competencies allow me to remain calm and effective in high-pressure situations, demonstrating strong critical thinking and sound decision-making skills.


I am a highly adaptable and organised individual with excellent time management and computer literacy skills. I thrive both independently and within team settings, showing resilience and flexibility in various workplace environments. As a single mother, I have honed my multitasking and prioritisation skills, balancing parental responsibilities with professional development. Driven by a genuine passion for helping others, I am committed to giving back to the community by providing compassionate support and assistance to those in need.


My career aspirations are joining the Queensland Police Service, for which I am actively building relevant life and work experience to ensure readiness and success in this demanding and impactful profession.

Overview

7
7
years of professional experience

Work History

Online Supervisor

Woolworths Supermarket
10.2024 - Current


  • Oversaw order processing, inventory management, and shipping operations to ensure timely delivery of products to customers.
  • Contributed to the ongoing success of the company by consistently meeting or exceeding performance targets while upholding the highest standards of professionalism, integrity, and ethical conduct.
  • Enhanced customer satisfaction by efficiently addressing and resolving online inquiries.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Manage daily operations of online order fulfillment, ensuring timely and accurate processing of customer orders.
  • Supervise a team of staff, providing guidance and support to meet operational goals and maintain high-quality standards.
  • Handle customer inquiries and complaints professionally, maintaining customer satisfaction.

Sandwich Artist

SUBWAY®Restaurants
01.2024 - 06.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Lifeguard

Village Roadshow Theme Parks
08.2022 - 01.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Documented incidents accurately and communicated effectively with staff and management.
  • Participated in regular safety trainings and staff meetings to maintain certifications.
  • Educated guests on water safety and facility rules, preventing accidents and injuries.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Cafe Worker

Belwood Cafe
12.2019 - 12.2021
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Delivered prompt, friendly service while managing multiple customer orders simultaneously.
  • Ensured compliance with pricing, packaging, and food safety standards.
  • Maintained attractive product displays and replenished stock to maximize sales.
  • Trained new staff on customer service techniques and operational procedures.
  • Performed cleaning and maintenance tasks to ensure a safe and pleasant dining environment.
  • Handled cash transactions accurately and efficiently.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Trained new cafe workers in sales, customer service, and safety.

Fine Dining Server

Georges Seafood Paragon Resturant
01.2021 - 08.2021
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Managed sections for smooth flow of guests and orders.
  • Trained new servers on fine dining etiquette and company standards, improving overall team performance.
  • Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
  • Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
  • Handled guest complaints professionally, resulting in satisfied customers and repeat business.
  • Ensured accurate billing and efficient payment processing, maintaining restaurant's reputation for reliability.
  • Maintained cleanliness and organization of server station and dining area, adhering to health and safety standards.
  • Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
  • Enhanced dining experience by meticulously setting tables according to restaurant's high standards and theme nights.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Sandwich Artist

SUBWAY®Restaurants
04.2018 - 01.2021
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Trained new employees in sandwich preparation and customer service excellence, raising team performance.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Education

Certificate III - Community And Health Services

Wesley Vocational Institute
Coffs Harbour, NSW
11-2025

No Degree - Year 12 Completion

Nambucca Valley Chrisitan Community School
Nambucca Heads, NSW
12-2021

Skills

  • Employee training
  • Task delegation
  • Feedback delivery
  • Customer service
  • Relationship building
  • Team building
  • Safety protocols
  • Conflict resolution
  • Processes and procedures
  • Documentation and reporting
  • Positive attitude
  • Reliability

Timeline

Online Supervisor

Woolworths Supermarket
10.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
01.2024 - 06.2024

Lifeguard

Village Roadshow Theme Parks
08.2022 - 01.2023

Fine Dining Server

Georges Seafood Paragon Resturant
01.2021 - 08.2021

Cafe Worker

Belwood Cafe
12.2019 - 12.2021

Sandwich Artist

SUBWAY®Restaurants
04.2018 - 01.2021

Certificate III - Community And Health Services

Wesley Vocational Institute

No Degree - Year 12 Completion

Nambucca Valley Chrisitan Community School
Piper Mckinnon