Huynh Phuong Nha Nguyen

- Preparation of tax returns for Individuals, Sole Trader , and SMEs.

- Preparation of reports - Balance Sheets, Profit and Loss Statements, Depreciation Schedules

- Collect and analyse various client data

- Preparation of various taxation reports such as : Business Activity Statements, Instalment Activity Statements, Taxable Payment Annual Reports, PAYG Summaries.

- Reviewing client accounts to organise tax planning services for the Directors

- Dealing directly with the ATO regarding client queries.

- Providing general advice to client regarding taxation and accounting.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.