Summary
Overview
Work History
Education
Relevant Coursework
Legal Skills
Timeline
Generic

Piper-Nolan Laykoski

Surry Hills,NSW

Summary

Experienced and hard working manager leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.



Overview

8
8
years of professional experience

Work History

Duty Manager

Shakespeare Hotel
09.2018 - Current
  • Hired and trained employees in essential job functions.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Followed and enforced business rules and regulations to set forth expectations comprehensibly and consistently.
  • Fostered safe working environments for staff in hostile, alcohol-related situations.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Applied strong leadership skills and problem-solving abilities to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Closed out cash registers and prepared end of day report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labour costs.


Retail Assistant

Crabtree & Evelyn
02.2015 - 09.2018
  • Helped managers with daily checklists and last-minute requirements.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Completed daily tasks accurately and on-time to support shop needs.

Education

Juris Doctor - Graduate Certificate Professional Legal Practice

University of Tech Sydney
Sydney, NSW

Bachelor of Arts - Government And International Relations

University of Sydney
Sydney, NSW
2019

High School Certificate -

Abbotsleigh
Sydney, NSW
2014

Relevant Coursework

  • Foundations of Law
  • Ethics Law and Justice
  • Criminal Law and Procedure
  • Contracts
  • Torts
  • Australian Constitutional Law

Legal Skills

  • Legal Research: Strong knowledge of legal concepts, research methodologies and legal writing. Proficient in conducting thorough legal research using various databases and resources.
  • Analytical Thinking: Strong analytical and problem-solving skills, capable of analysing complex legal issues and identifying relevant legal precedents.
  • Communication: Excellent verbal and written communication skills, enabling effective collaboration with clients, legal team, and colleagues.
  • Time Management: Proven ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously, ensuring efficient workflow and timely completion. Ability to work independently and collaboratively in fast-paced environments.
  • Technology: Proficient in using software applications, including Microsoft Office Suite (Word, Excel, PowerPoint) and legal research platforms.

Timeline

Duty Manager

Shakespeare Hotel
09.2018 - Current

Retail Assistant

Crabtree & Evelyn
02.2015 - 09.2018

Juris Doctor - Graduate Certificate Professional Legal Practice

University of Tech Sydney

Bachelor of Arts - Government And International Relations

University of Sydney

High School Certificate -

Abbotsleigh
Piper-Nolan Laykoski