Piper Reade
Dural
Summary
Professional extensive experience at Becton Dickinson, excelling in reception management and customer service. Proven ability to enhance client satisfaction through effective call handling and appointment scheduling. Skilled in document management and facilities maintenance, fostering a welcoming environment while supporting team collaboration and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteering
Helping Hearts Survive
10.2024 - Current
- Took initiative in volunteering for additional responsibilities when needed, demonstrating commitment to the company''s success.
- Volunteering for community initiatives to give back to local communities and make a positive impact.
- Enhanced company visibility within the local community by participating in educational events, volunteering opportunities, and sponsorship initiatives.
- Supported organization's mission, volunteering for various roles as needed.
- Upheld a positive attitude throughout the volunteering experience, creating a welcoming atmosphere for all involved parties.
- Volunteering at community kitchens and food-related charities.
Receptionist Administrator
Becton Dickinson
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Assistant Manager
KFC
11.2023 - 07.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented staff training programs to elevate service standards and knowledge.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Restaurant Team Member
KFC
10.2020 - 11.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
Galston High School
Galston, NSW11-2023
Skills
- Reception management
- File organization
- Mail handling
- Document management and scanning
- Calendar management
- Visitor access management
- Expense tracking
- Policy enforcement
- Facilities management
- Customer service
- Phone and email etiquette
- Data entry
Certification
- NSW Driver's License
- First Aid Certification
Timeline
Volunteering
Helping Hearts Survive
10.2024 - Current
Receptionist Administrator
Becton Dickinson
07.2024 - Current
Assistant Manager
KFC
11.2023 - 07.2024
Restaurant Team Member
KFC
10.2020 - 11.2023
High School Diploma -
Galston High School
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