Piper Spinks
Glass House Mountains,QLD
Summary
Friendly and organized individual with a keen eye for administrative excellence and customer service. Effective at managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in a fast-paced/ high volume setting and adapts to dynamic demands; proficient multitasking and problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
VWF Cafe
01.2025 - Current
- Provided friendly customer service, addressing and resolving issues promptly.
- Maintained cleanliness of workstations and customer areas.
- Adhered to food safety standards and company policies consistently.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in stock rotation and inventory management to maintain adequate stock levels and reduce wastage.
Dental Receptionist
Beerwah Dental Group
03.2023 - 01.2025
- Scheduled patient appointments and managed daily calendar for providers.
- Maintained patient records and patient confidentiality through the use of dental software systems. (D4W).
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care.
- Coordinated patient referrals between medical specialist and documented in patients files.
- Claimed benefits through MEDICARE and insurances using HICAPS terminals.
Dental Assistant
Plaza Central Dentist
12.2021 - 08.2022
- Prepared examination rooms and sterilized instruments according to safety protocols.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Education
Certificate IV - Education And Support
TAFE Queensland
QLDCertificate III - Dental Assisting
TAFE Queensland
QLD11-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Organization skills
Certification
- First Aid and CPR Qualified
- Blue Card
- Manual Drivers License
Timeline
Barista
VWF Cafe
01.2025 - Current
Dental Receptionist
Beerwah Dental Group
03.2023 - 01.2025
Dental Assistant
Plaza Central Dentist
12.2021 - 08.2022
Certificate IV - Education And Support
TAFE Queensland
Certificate III - Dental Assisting
TAFE Queensland
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