Piper Hancock
Berowra,NSW
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating customer satisfaction. Strong history of exceptional service in local hospitality establishments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nanny
Individual Landscapes
12.2021 - 02.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Intern on Fiji Public Health Project With Global Vision International (GVI)
Global Vision International (GVI)
06.2024 - 07.2024
- Organised and led community health initiatives such as oral health workshops in the Dawasamu region
- Developed simplified educational resources and conducted practical demonstrations to promote dental hygiene
- Created interactive lessons on body positivity for young students at a local Fijian primary school, focusing on fostering self-confidence and well-being
- Enhanced organisational and teaching skills while gaining insights into promoting health literacy and equity in healthcare access.
Community Liaison Assistant at The George Institute for Global Health
The George Institute for Global Health
05.2023 - 07.2024
- Engaged with community members across a range of healthcare and community settings for the purposes of facilitating recruitment to a national research register
- Assisted in the training of new staff on-site
- Developed strong stakeholder engagement skills through regular coordination and communication with hospital staff
- Responsible for documenting and reporting recruitment activity and providing regular feedback on strategy effectiveness and engagement to the project team.
Volunteer on Fiji Public Health Project with Global Vision International (GVI)
Global Vision International (GVI)
11.2023 - 11.2023
- Collaborated closely with community health workers to develop and implement educational resources on heat-related illnesses such as dehydration, heat exhaustion, and heat stroke
- These efforts significantly enhanced awareness and preventive measures in local and community settings, reflecting my commitment to public health education and community outreach
- Additionally, contributed to health education initiatives during a Pinktober Breast Cancer awareness day, educating community groups about breast and prostate cancer
- Emphasised early detection and preventive strategies, aligning with my dedication to promoting health literacy and proactive healthcare practices.
Community Support Worker - In Home Aged Care at Catholic Healthcare
Catholic Healthcare
05.2022 - 05.2023
- Cultivated and maintained strong interpersonal relationships with clients, fostering trust and rapport
- Responsible for comprehensive personal care services, ensuring comfort and dignity in daily routines, including showering and dressing
- Provided reliable transportation to appointments and leisure activities and demonstrated a commitment to holistic well-being by preparing healthy meals and actively promoting healthy behaviours
- Assisted in the training of new staff through the buddy shift program.
Shop Assistant
Top of the Ridge Bakery
03.2019 - 05.2023
- Provided exceptional face-to-face and phone customer service to ensure customer satisfaction
- Proficient in inventory stock-taking, maintaining clean and organised store environment, coffee and food service, and cash handling
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Responsible for senior roles, including store closing and opening and training new staff.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Remembered, recited and promoted variety of menu items.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Public and Community Health - Public Health
The University of Newcastle
Ourimbah, NSW11.2024
Skills
- RSA & RCG Certified
- Espresso machine operation
- Customer Service
- Coffee expertise (espresso preparation, latte art)
- FLUENT IN ENGLISH
- Multitasking
- Food Serving and Preparation
- High Attention to Detail
- Organisation
- Ability to Work Under Pressure Both Independently and Collaboratively
- Relationship Building and Maintenance
Certification
- Responsible Conduct of Gambling (RCG), Liquor and Gaming NSW, 2024
- Responsible Service of Alcohol (RSA), Liquor and Gaming NSW, 2024
- Use hygienic practices for food safety, CBD College, 2021
- Prepare and serve espresso coffee, CBD College, 2021
- Coffee-making, Australian Barista School, 2021
Timeline
Intern on Fiji Public Health Project With Global Vision International (GVI)
Global Vision International (GVI)
06.2024 - 07.2024
Volunteer on Fiji Public Health Project with Global Vision International (GVI)
Global Vision International (GVI)
11.2023 - 11.2023
Community Liaison Assistant at The George Institute for Global Health
The George Institute for Global Health
05.2023 - 07.2024
Community Support Worker - In Home Aged Care at Catholic Healthcare
Catholic Healthcare
05.2022 - 05.2023
Nanny
Individual Landscapes
12.2021 - 02.2024
Shop Assistant
Top of the Ridge Bakery
03.2019 - 05.2023
Bachelor of Public and Community Health - Public Health
The University of Newcastle
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