Pippa Ronaldson
Longwarry,VIC
Summary
I am experienced with front desk coordination, including greeting visitors and managing phone calls. Utilizing communication and organizational skills to ensure smooth daily operations. Knowledge of administrative tasks and customer service excellence, contributing to efficient workplace management. I am proudly equipped with strong problem-solving abilities, willingness to learn, Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Administrative Intern
OBrien Real Estate Clark
07.2023 - 09.2023
- Supported office operations by handling daily administrative tasks, ensuring
smooth workflow. - Developed spreadsheets for tracking project progress to streamline information
sharing. - Coordinated schedules for meetings and appointments for improved team
collaboration. - Conducted research to gather information for presentations, aiding decisionmaking.
- Handled sensitive information with discretion, ensuring confidentiality was
maintained at all times when dealing with personnel records or proprietary
company data. - Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients
through prompt response times and clear communication of information. - Performed administrative tasks such as drafting contracts, updating client
databases, and filing paperwork efficiently. - Contributed to a positive work environment through punctuality, professionalism,
and enthusiasm in learning new skills.
Issued office-wide communications on behalf of brokers and team leaders.
Hospitality Worker
Taco Bill
05.2023 - 09.2023
- Prepared food and beverages and verified adherence of quality and safe foodhandling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and
emptying trash. - Collaborated with team members to consistently deliver high-quality service in a
fast-paced environment. - Communicated with customers to promptly resolve complaints and address
inquiries. - Delivered excellent customer service to support company reputation and patron
satisfaction. - Trained new staff members on proper customer service and hospitality policies.
- Worked flexible schedule and extra shifts to meet business needs.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Receptionist Intern
South East Accounting
01.2024 - Current
- Scheduled appointments and managed calendar for team.
- Provided information about services and answered common inquiries.
- Answered phone calls and took messages for staff members.
- Greeted visitors and directed to appropriate personnel and offices.
- Managed office supplies and notified management of inventory needs.
Maintained cleanliness of reception area, creating a welcoming atmosphere for
visitors and employees alike. - Handled sensitive information discreetly by adhering to strict confidentiality
guidelines, ensuring client trust. - Reduced wait times for appointments by efficiently handling walk-ins and
identifying gaps in the schedule for same-day bookings. - Streamlined office operations by maintaining organized filing systems and
managing incoming and outgoing mail. - Efficiently managed high call volumes, directing callers to appropriate
departments for prompt assistance. - Provided administrative support for various departments as needed,
demonstrating adaptability and strong organizational skills. - Kept sales receipts and maintained accounting records.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Aged Care Worker
Hillview
11.2022 - 06.2023
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Hospitality Worker
Cold Rock Ice Creamery
08.2021 - 10.2022
- Communicated with customers to promptly resolve complaints and address inquiries.
- Monitored staff performance and provided feedback and guidance.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Answered multi-line phone calls to respond to inquiries
- Reduced risks by maintaining clean and organised work environment.
- Trained new staff members on proper customer service and hospitality policies.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Registers
Kmart Warragul
04.2021 - 12.2021
- Packing orders, Registers, Store Presentation, Customer service, General labor tasks such as loading and unloading materials and cleaning up job sites.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Drouin Secondary Collage
Drouin, VIC 01.2018 - 11.2023
Skills
- COVID-19 Safety Policies
- Complex Problem-Solving
- Time Management
- General Housekeeping
- Verbal and Written
- Communication Skills
- Document management
- Reception area maintenance
- Scheduling appointments
- Mail handling
- Calendar management
- Visitor assistance
- Telephone skills
- Front desk operations
- Phone etiquette
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Intern
South East Accounting
01.2024 - Current
Administrative Intern
OBrien Real Estate Clark
07.2023 - 09.2023
Hospitality Worker
Taco Bill
05.2023 - 09.2023
Aged Care Worker
Hillview
11.2022 - 06.2023
Hospitality Worker
Cold Rock Ice Creamery
08.2021 - 10.2022
Registers
Kmart Warragul
04.2021 - 12.2021
High School Diploma -
Drouin Secondary Collage
01.2018 - 11.2023
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