Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

Pisey Heng

Thornlie,Western Australia

Summary

Customer service professional with deep experience in client interactions and conflict resolution. Proven ability to handle diverse customer needs while maintaining high service standards. Known for strong teamwork and adaptability in dynamic environments.

Overview

2025
2025
years of professional experience

Work History

Director of Business Operations

KIMMENG SHOP
06.2015 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.

Assistant to General Manager

SIKA (Cambodia) Ltd.
  • Ensure that day-to-day business operations running smoothly
  • Prepared schedule for meeting, issue purchasing order, order merchandise
  • Assist GM in training, reviewing promotions and planning
  • Manage employee's life cycle
  • Training and orientation employee on the code of conduct of the company.

Marketing Manager

SIKA (Cambodia) Ltd.
01.2006 - 01.2015
  • Developing and implementing and executing strategy, marketing place for an entire company such as line of business and brands within the company in order to attract potential customers and retain existing one
  • Promoting business services, products launch into market, developing marketing and pricing strategies, generate new business leads
  • Oversee marketing department, branding, advertising
  • Manage marketing budgets and analyze trends
  • Evaluating and optimizing marketing and pricing strategies
  • Generating new business leads
  • Coordinating marketing strategies with the sales, financial, public relations and production departments
  • Promoting brand at trade shows and major industries related events.

Payroll and Administrative supervisor

CUPL-Cambodia Utilities Power Plant
01.2003 - 01.2005
  • In charge of all payroll work
  • Book keeping skills, supporting an office, and include phone, email, and calendar management, internal communication, preparing reports, maintaining office management and office supplies, some human resources functions
  • Calculation of payroll invoices the determination of gross payment, follow by substruction of deduction and payroll taxes to arrive at net pay
  • Process of paying company's employee
  • Work with staff and bank
  • Work with finance department.

MIS-Management Information System (IT Department)

CAMSHINE
01.2000 - 01.2003
  • Managed schedules and inter department communication for entire IT department
  • Handle and directed contact for all clients
  • Actively maintained product knowledge in support request
  • Maintained digital filing of the IT department.

Education

Skills

  • Fast Learner
  • Time Management
  • Team Collaboration
  • Bookkeeping
  • Administrative duties
  • Product and service knowledge

References

  • Mr. Leang Heng, Intermittent consult for SOFRECO, 012 714 715, heng.leang@gmail.com
  • Mrs. Hav Phirum, Deputy Director Budget Formulation Department, General Department of Budget, Ministry of Economy and Finance, 012 597 424
  • Angelo Grillo, Tradesman 148 Edward Street Osborne Park, Perth Western Australia Ph 0414498383

Hobbies and Interests

Reading, surfing the net, going sightseeing, traveling to abroad

Personal Information

  • Date of Birth: 12/Feb/1979
  • Nationality: Cambodian
  • Driving License: In progress
  • Marital Status: Married

Languages

Cambodian
Native or Bilingual
English
Professional Working

Timeline

Director of Business Operations

KIMMENG SHOP
06.2015 - Current

Marketing Manager

SIKA (Cambodia) Ltd.
01.2006 - 01.2015

Payroll and Administrative supervisor

CUPL-Cambodia Utilities Power Plant
01.2003 - 01.2005

MIS-Management Information System (IT Department)

CAMSHINE
01.2000 - 01.2003

Assistant to General Manager

SIKA (Cambodia) Ltd.

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Pisey Heng