PITCHAIAH SYAM MADDURI
Brisbane,QLD
Summary
I am a recent Masters Graduate in IT, a very quick learner with keen interest in latest technologies. Basic knowledge at machine learning with python. Right now working as an Service Centre Analyst for Queensland Police Service (QPS).
Overview
4
4
years of professional experience
Work History
Service Centre Analyst
Queensland Police Service (QPS)
Brisbane, QLD
07.2022 - Current
- Provide first level support for a range of IT environments which includes network & desktop, internet & intranet, software & hardware support, communications, mainframe & mid-frame applications and computer systems.
- Provide 1st level application support for QPRIME and other partner agency systems.
- Maintain working knowledge of relevant legislation, policies, guidelines and standards.
- Provide Incident Management and Request Fulfilment support as per documented procedures.
- Undertake escalation procedures, coordinate communication with clients, support units and staff and monitor major service issues to resolution.
- Maintain working knowledge of current desktop and desktop networking systems and technical skills enabling the ability to provide an ongoing effective technical support service.
Retail Assistant
Okeanos Enterprises Pty Ltd
Mackay, QLD
08.2021 - 06.2022
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
- Used POS system to process sales, returns, online orders and gift card activations.
Manager of Operations
Mako Holiday Park Pty Ltd
Rockhampton, QLD
06.2020 - 08.2021
- Reviewed shift reports to understand current numbers and future trends
- Identified and resolved unauthorized, unsafe or ineffective practices
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance
- Scheduling inventory deliveries and managing stock imbalance
- Updating staff rosters on weekly basis
- Maintenance and bookings of complete 10 acre caravan park
Systems Engineer
YSK Infotech Pvt Ltd
HYDERABAD, Telangana
02.2017 - 08.2018
- Administer and keep tab on all installed systems and infrastructure.
- Operating systems, application software and system management tools are being Installed, configured, tested and maintained.
- Highest levels of systems and infrastructure availability are ensured.
- Enthusiastic to assist with DevOps, cloud infrastructure management, and operational task automation using Python.
IT Administrator
YSK Infotech Pvt Ltd
Hyderabad, Telangana
07.2015 - 01.2016
- Monitor performance & maintain systems according to requirements.
- Manage network servers and technology tools.
- Troubleshoot issues and outages.
- Deployment and management of company devices.
- Perform backup and disaster recovery procedures.
Education
Master of Science - Information Technology
Federation University Australia
Ballarat, VIC06.2021
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
NATIONAL INSTITUTE oF TECHNOLOGY, TRICHY
TRICHY, INDIA07.2015
Skills
- C, C, Python, HTML, CSS, Javascript
- Django Framework
- Numpy, Pandas
- Troubleshooting and Testing
- Teamwork and Collaboration
- Network Problem Solving
- Advanced Application Support
- Version control with git
- Microsoft Office/Windows 1o/Remote Assistance/Active Directory/Exchange
- ITIL Foundation
- Knowledge Centre
- Service Management Tools (SMT)
REFERENCE
- Marty Day [FDDIV] AO5, Supervisor | ICT Service Centre.
Email: day.marty@police.qld.gov.au
- Dr. Azadeh Noori Hoshyar, Lecturer | Information Technology, School of Engineering, IT & Physical Sciences.
Email: a.noorihoshyar@federation.edu.au
Timeline
Service Centre Analyst
Queensland Police Service (QPS)
07.2022 - Current
Retail Assistant
Okeanos Enterprises Pty Ltd
08.2021 - 06.2022
Manager of Operations
Mako Holiday Park Pty Ltd
06.2020 - 08.2021
Systems Engineer
YSK Infotech Pvt Ltd
02.2017 - 08.2018
IT Administrator
YSK Infotech Pvt Ltd
07.2015 - 01.2016
Master of Science - Information Technology
Federation University Australia
Bachelor of Science - COMPUTER SCIENCE AND ENGINEERING
NATIONAL INSTITUTE oF TECHNOLOGY, TRICHY
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