Bridget Pitsi Van Wezel
Warrane,TAS
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
14
14
years of professional experience
Work History
Sales Representative
SUPER GROUP/SG CONVENIENCE
South Africa Johannesburg
06.2021 - 09.2023
- I got hired during Covid where my biggest responsibility was to revive clients that stopped buying and also grow the business
- Cold calling first 3 months.
- Revived 35% clients and opened 30 new accounts in 3 months
- Built up my diverse portfolio which is made up by the following channels HORECA ( Hospitals, Restaurants and Canteens), Pharmaceutical Stores,Hardwares and Schools
- My target was 20k monthly, I always hit my target, worked hard and brought new business that made just over 1 million monthly.
- Consistently drove and visited at least 12 clients daily, provided the best customer service, informed clients about current promotions, upcoming promotions and out of stocks
- Placed orders with clients on my Tablet via Cellar Rep system
- Extend the range of SG Convenience basket offering to every customer
- Ensure orders delivered to clients
- Responsible for doing healthcare on all new accounts every week.
- Maintain customer satisfaction and relationship
- Ensure appropriate communication to Field Sales Manager in relation to feedback and trade issues
- Interface between customers and internal departments
- Ensure 100% clients visit compliance
- Handle my clients stock return according to the company procedures and policy
- Post Sales figures daily on the Team WhatsApp group
Telesales / Internal Sales Executive
Fisherman's Deli
10.2016 - 11.2020
- Responsible for a portfolio that catered for South Africa's most biggest Retailers i.e Pick n Pay and Spar
- Cold calling telephonically and opened an account with another big retailer (Shoprite Holdings) which consists of more than 200 stores.
- My portfolio was on 2 Million when I started working on it, and was standing on 11 Million after Opening Shoprite account
- Called at least 150 customers a day
- Called clients and sold Fishermans Deli products, I have sold the following range: Frozen Fish, Fresh Fish, Poultry, Processed Products, Calamari, Octopus, Crab, Lobster, Mussels, Smoked Fish, Game products, Pork Products, Processed Meat, Potato & Vegetables products, Pickled, Sushi range, Bakery range, Frozen Cakes, Pudding, Cheese Products, Dairy Products, Pasta, Grain products, Spices, Herbs, Groceries Products, Baking Products, Beverages and Packaging
- Download orders on the Portal, confirm orders with clients and Capture orders on the System
- Work with team members on trade ideas and create spreadsheets as required
- Identify potential customers and means of developing new business
- Remain current on services and products offered throughout the firm
- Maintain and develop relationships with clients
- Market the firm’s services to existing clients and new prospects
- Ensure correct trade details are passed to support areas
- Assist with any client issues that may arise throughout the cycle of the trade
- I have worked and I have full knowledge on the following Systems: SYSPRO, SYNAPES, OBS, SAP, ENDOX
Fresh Foods Manager
The Shoprite Group of Companies
07.2013 - 09.2016
- Managed Fruit & Vegetable, Perishables, Sea Food, Bakery and Deli department
- Ensure departmental sales in line with budgets
- Maximise selling via displays, layouts, commercial sales plans, demos, etc
- Ensure the delivery of a consistent customer shopping experience in line with the agreed service levels
- Manage Foods operational standards and ensure that controls are adhered to for in-store shrinkage, waste and stock accuracy
- Maintain OSH Compliance food safety practices, cleaning schedules (including back chiller and freezers) and ensure health and safety is followed including appropriate safety equipment is available
- Ensure timeous replenishment of stock
- Implement and monitor all departmental activities
- Manage accurate and timeous completion of daily Stores Foods processes
- Conduct weekly risk documentation
- People management – staffing, performance management, training & development
- Staff motivation
- Ensure all departments carry the range and stock availability
- Ensure that Hygiene standards are maintained
- Handle Customer enquiries complaints appropriately and ensure proactive and effective interactions with customers at all times
Administration Manager
The Shoprite Group of Companies
South Africa
06.2012 - 06.2013
- Opening and closing of the store (Store key holder)
- Responsible for front end (Cahiers, supervisors, Money Market/Comp ticket staff
- Staff scheduling – To manage the scheduling of staff and to submit a monthly staff roster to the Branch Manager for approval
- To provide a leadership role and to be accountable for the Administration function in the store through sound financial analysis and administration standards within the business unit
- Ensure adherence to policies and procedures
- Implement company vision, mission and core values
- Ensure that systems, policies and process disciplines are audited and corrective action steps are implemented
- Accountable for the correct implementation and on-going adherence of system, process and policy in the Cash Office, Frontline, Refunds, Banking, Customer Repairs, Customer Deliveries, Loss Prevention, Fixed Assets, Store Assets, Internal Mail, Store Communication, Sundry Purchases, Accruals, Goods Receiving, Goods Return to Vendor, Store Contracts and Inventory Control
- Conduct, Investigate and Report on Stock Integrity in Store
- Financial targets on expenses must be managed to budget or below
- Lead, manage and develop people
- Ensure staffs is aware and understand performance management and IR processes
- Responsible for staff performing to required standard to meet operational and financial objectives
- Create and maintain a healthy workplace through regular communication with staff, coaching, reinforcement of process and policy and the sensitive handling of IR issues
- Provide a proficient HR and Payroll function in store
- Responsible for all new staff’s paperwork to be submitted to HR timeously
- Planning and Implementation of Business Financial Stocktake
Receiving Manager/ Warehouse Manager
The Shoprite Group of Companies
09.2010 - 05.2012
- Opening and Closing of the Store (Store Key Holder)
- Monitoring the offloading of all goods into the receiving department and ensuring that the correct products are delivered
- Managing and motivating the Warehouse Team as well as monitoring their daily activities and performance
- Comparing batch numbers and checking for expiry dates
- Performing stringent quality checks to ensure packaging is not damaged
- Submitting claims and providing proof to suppliers should the packaging be damaged
- Organising and maintaining inventory and storage areas
- Overseeing the movement of goods from receiving to the warehouse in an efficient, effective and safe manner
- Compiling the necessary reports (Daily GRV(Good Received Voucher) reports, Daily Supplier Returns, Daily Goods Received temperature check etc
- And providing feedback to the senior management
- Ensuring excellent customer service and maintaining good customer relationships
- Setup layout and ensure efficient space utilization
- Maintain standards of health and safety, hygiene and security
Trainee Manager
The Shoprite Group of Companies
09.2009 - 09.2010
- Reporting to Department managers and Branch Manager in the store
- Given tasks by Senior management in the store on a daily basis
- Learning, training and preparing myself to be a responsible and knowledgeable Department Manager
- Performing all management duties with supervision of Department Managers
- Complete my training manual/ tests and portfolios
Education
Diploma - Purchasing and Supply Chain Management, Enterprise Management, Purchasing & Supply Management, Purchasing & Supply tools, Legal aspects in Purchasing, Storage & Inventory Management
University of South Africa (UNISA)
01.2017
Certificate - Introduction To Computers ICT, Theory, Hardware And Software, Introduction To Computer Operating System And Windows 7, Microsoft Word, Microsoft Excel, Email, Internet, PowerPoint, Outlook, Work Etiquette, Email And Calendar
Oasis NET-TO-WORK
South Africa Johannesburg11.2008
Matric/ Grade 12 -
Diepsloot Combined School Randburg
01.2007
Skills
- Customer Service
- Team Leadership
- Verbal and written communication
- Store layout planning
- Staff Training and Development
- Target Achievement
- Cold-calling
- Teamwork and Collaboration
- Microsoft PowerPoint, Excel, and Word
- Complex Problem-Solving
Workingrights
- Australian working rights with no restrictions
- Australian Drivers License
Accomplishments
- Best Sales Representative award (twice) ( SG Convenience)
- Employee of the month ( Fishermans deli)
- First Female to run Fresh Department at Shoprite/Checkers
- Best warehouse Manager in the Region ( Johannesburg)
Experienceandqualifications
W&RSETA NQF Level 4 Certificate, Wholesale and Retail Sector Education and Training Authority, Diploma in Purchasing and Supply Chain Management, 8, Retail & Wholesale Manager, Fresh Foods Manager, Administration Manager, Receiving/Warehouse Manager, Telesales / Inside Sales Representative, Sales Representative-Business Development Manager, Australian Driver’s License
Workreferences
- Tommy Haasbroek, Shoprite Checkers Branch Manager, +27795125353
- Miss Corlecia, The Fisherman Deli Distribution & Wholesale HR Manager, +27825703535
- Sibusiso Mbuli, SG Convenience Line Manager, +27847771252
Timeline
Sales Representative
SUPER GROUP/SG CONVENIENCE
06.2021 - 09.2023
Telesales / Internal Sales Executive
Fisherman's Deli
10.2016 - 11.2020
Fresh Foods Manager
The Shoprite Group of Companies
07.2013 - 09.2016
Administration Manager
The Shoprite Group of Companies
06.2012 - 06.2013
Receiving Manager/ Warehouse Manager
The Shoprite Group of Companies
09.2010 - 05.2012
Trainee Manager
The Shoprite Group of Companies
09.2009 - 09.2010
Matric/ Grade 12 -
Diepsloot Combined School Randburg
Diploma - Purchasing and Supply Chain Management, Enterprise Management, Purchasing & Supply Management, Purchasing & Supply tools, Legal aspects in Purchasing, Storage & Inventory Management
University of South Africa (UNISA)
Certificate - Introduction To Computers ICT, Theory, Hardware And Software, Introduction To Computer Operating System And Windows 7, Microsoft Word, Microsoft Excel, Email, Internet, PowerPoint, Outlook, Work Etiquette, Email And Calendar
Oasis NET-TO-WORK