Summary
Overview
Work History
Education
Skills
Technology Proficiencies
References
Timeline
Generic

Piue Shri

Docklands,Vic

Summary

I am a highly motivated and focused individual with an objective to pursue a challenging career in a leading progressive organization offering opportunities for utilizing skills for the organization’s growth. I have more than 3 years of experience in IT and 5 months of experience in customer facing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer service. Proficient in various operating systems and applications, with a passion for troubleshooting and problem-solving. Success-driven, results-focused, and adaptable IT professional skilled in computer systems, troubleshooting, managing support staff and providing exceptional customer service.

Overview

7
7
years of professional experience

Work History

Crew Member

McDonald's
10.2022 - 03.2023
  • Worked front counter and other areas
  • Worked well with teammates and accepted coaching from management team
  • Took orders, prepared meals, and collected payments
  • Collaborated with team members to complete orders
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Assisted other team members to achieve goals
  • Addressed guest needs, questions, or concerns to create optimum experience onboard
  • Became familiar with products to answer questions and make suggestions
  • Stocked shelves to organize aisles in assigned department
  • Properly labelled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Documented customer orders and conveyed special requests to kitchen staff
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Desktop Support Engineer(L1)

Suman Soft Technology Ltd
05.2017 - 08.2019
  • Provided technical advice and troubleshooting assistance for computer-related issues via phone, onsite visits, and remote support, ensuring minimal downtime for employees
  • Diagnosed and resolved hardware and software issues, including recommending hardware replacements and software program changes to rectify problems efficiently
  • Contributed innovative ideas for new technical solutions, participated in testing, and assisted with installation during new software releases
  • Maintained clear and concise documentation of technical errors and escalations, ensuring smooth communication with specialist teams and management
  • Prioritized, tracked, and documented problem resolutions, notifying customers of issue status
  • Facilitated client software packaging and hardware kitting processes, ensuring streamlined PC setup and image cloning for new and existing employees
  • Actively participated in continuous learning initiatives, keeping up to date with evolving technologies and industry best practices.

Desktop Support Engineer(L1)

Corporate Infotech PVT Ltd
05.2016 - 04.2017
  • Client: AAI, Delhi (airport authority of India)
  • Configured hardware, devices, and software to set up workstations for employees
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment
  • Analysed issues to identify troubleshooting methods needed for quick remediation
  • Walked individuals through basic troubleshooting tasks
  • Documented and updated known fixes in knowledge base for future reference
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Monitored system performance to maintain system integrity
  • Prioritized, tracked, and documented problem resolutions, notifying customers of issue status.

Education

Bachelor of Technology (Computer Science) - Computer Science

Greater Noida Institute of Technology
Greater Noida, India
01.2015

Skills

  • Customer service
  • Troubleshooting systems
  • Help desk ticketing systems
  • Active directory user management
  • Office 365 management
  • Microsoft Teams
  • Zoom
  • Windows Server 2019
  • Problem-solving skills
  • Application installations
  • Hardware Installation

Technology Proficiencies

LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, Windows 7, Windows 10, Servers 2016, Servers 2019, Microsoft Office 365 applications, Third-party desktop applications, ServiceNow, CRM, Zoom, Remote Assistance, Remote Desktop Connection, Microsoft Teams, Windows Firewall, Windows Defender, Anti-Virus, Technical training, Troubleshooting printers, Troubleshooting mobile devices, Familiarity with Windows and Linux systems

References

Available upon request

Timeline

Crew Member

McDonald's
10.2022 - 03.2023

Desktop Support Engineer(L1)

Suman Soft Technology Ltd
05.2017 - 08.2019

Desktop Support Engineer(L1)

Corporate Infotech PVT Ltd
05.2016 - 04.2017

Bachelor of Technology (Computer Science) - Computer Science

Greater Noida Institute of Technology

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Piue Shri