Summary
Overview
Work History
Education
Skills
rugby, cars and sport
Timeline
Hi, I’m

Pius Turua

Dandenong ,Vic
Pius Turua

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career.

Overview

23
years of professional experience

Work History

Phoenix Evolution

Manager of Operations
01.2019 - 09.2022

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Login Internet Cafe

Manager of Operations
02.2015 - 12.2018

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Mr Paint It

Manager of Operations
12.2012 - 01.2015

Job overview

  • Trained, coached and mentored staff to support smooth adoption of new incentive program.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Tonys Tyre Service

Forecourt Manager
01.2011 - 12.2014

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Challenge Petrol Station

Forecourt Manager
01.2007 - 12.2010

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Liquor Center

Retail Sales Associate
01.2004 - 12.2006

Job overview

  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Burger King

Fast Food Cashier
01.2001 - 12.2003

Job overview

  • Resolved customer complaints independently or with aid of supervisor.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Operated and sanitized kitchen and food preparation equipment.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Counted till at beginning of shift to confirm correct starting total.
  • Maintained current knowledge of pre-check and cashiering procedures.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Raukawa Polytec
New Zealand Hamilton

Management Certificate Lvl 4 from Management

University Overview

Whitirea Polytec
New Zealand Hamilton Tokoroa

Diploma from Ancient Polynesian Sailing

University Overview

Whitirea Polytec
New Zealand Wellington

Computer Cert Lvl 4 from IT Computers

University Overview

St Johns
New Zealand Wellington

First Aid Cert from First Aid

University Overview

Kiwi Host
New Zealand Wellington

Certificate III from Customer Service

University Overview

Site Safe New Zealand
New Zealand Wellington

Site Safe Cert from Health And Safety

University Overview

Skills

  • Regulatory Compliance
  • Performance Monitoring and Evaluation
  • Financial Statement Review
  • Focus and Follow-Through
  • Departmental Operations
  • Payroll Operations
  • Business Leadership
  • Department Oversight
  • Administrative Management
  • Program Optimization
  • Quality Standards
  • Originality and Creativity
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Hiring and Onboarding
  • Sales Tracking
  • Overseeing Employees
  • Human Resources Oversight
  • Customer Satisfaction
  • Safety Regulations
  • Safety Awareness
  • Customer Relations
  • Waste Management and Reduction
  • POS Terminal Operations

rugby, cars and sport

rugby, cars and sport

I like rugby, Cars and sport.

Timeline

Manager of Operations
Phoenix Evolution
01.2019 - 09.2022
Manager of Operations
Login Internet Cafe
02.2015 - 12.2018
Manager of Operations
Mr Paint It
12.2012 - 01.2015
Forecourt Manager
Tonys Tyre Service
01.2011 - 12.2014
Forecourt Manager
Challenge Petrol Station
01.2007 - 12.2010
Retail Sales Associate
Liquor Center
01.2004 - 12.2006
Fast Food Cashier
Burger King
01.2001 - 12.2003
Raukawa Polytec
Management Certificate Lvl 4 from Management
Whitirea Polytec
Diploma from Ancient Polynesian Sailing
Whitirea Polytec
Computer Cert Lvl 4 from IT Computers
St Johns
First Aid Cert from First Aid
Kiwi Host
Certificate III from Customer Service
Site Safe New Zealand
Site Safe Cert from Health And Safety

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Pius Turua