Piyacha (Mimi) Yungrum
94/23 416 Pitt St. Haymarket,Australia
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Uncle Joe's Malasian Kitchen
09.2021 - Current
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Catering Assistant
Cater Care
10.2017 - 12.2021
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Stocked and rotated food items according to expiration dates.
Customer Service Crew Member
Jimmy's Recipe
06.2018 - 02.2021
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
- Monitored food preparation, production, and plating for quality control.
Education
Bachelor of Computer Business -
Rajamangala University of Technology Tawan-ok
Bangkok,Thailand05.2012
Skills
- Customer Service Best Practices
- Organization and Prioritization
- Training and Development
- Staffing and Sales Reporting
- Investigating Complaints
- Food and Beverage Orders
Languages
English
Professional Working
Thai
Native or Bilingual
Timeline
Restaurant Manager
Uncle Joe's Malasian Kitchen
09.2021 - Current
Customer Service Crew Member
Jimmy's Recipe
06.2018 - 02.2021
Catering Assistant
Cater Care
10.2017 - 12.2021
Bachelor of Computer Business -
Rajamangala University of Technology Tawan-ok
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