Piyush Raheja
Treeby,Australia
Summary
Highly motivated and adaptable ICT professional with a broad range of technical skills, and a proven ability to support complex hardware, software, and network systems. Demonstrates a strong commitment to continuous learning, and staying current with industry trends and technologies. Skilled in troubleshooting and resolving technical issues efficiently, minimizing downtime, and ensuring smooth operations. Known for strong interpersonal abilities, attentive listening, and building effective relationships with team members and stakeholders.
Overview
6
6
years of professional experience
Work History
Level 5- Senior ICT Service Agent Project Team / Field Support
HSS (Health Support Service)
Perth, Australia
07.2024 - Current
- Proficient in engaging with clients and establishing project foundations through strategic planning, collaboration, and effective teamwork.
- Supervised staff during IT equipment deployments and provided ongoing technical support.
- Coordinated and executed large-scale hardware deployments, ensuring smooth transitions across multiple hospital sites.
- Liaised with hospital staff to schedule and confirm deployment dates, minimizing disruptions to critical operations.
- Collaborated with cross-functional teams, including Networking, Orchestrator, and EUC, as well as critical hospital departments such as ED, Outpatients, Theatres, and Wards.
- Installed and supported diverse hardware, including monitors, PCs, scanners, printers, laptops, and workstations on wheels (WOWs).
- Updated computer locations and statuses through HPSM (Service Manager).
- Managed computer collections and deployments within SCCM.
- Skilled in Active Directory administration, including adding and removing users from groups.
Level 4 ICT Service Agent Project Team / Field Support
HSS (Health Support Service)
Perth, Australia
04.2023 - 07.2024
- Utilized organization's standards to image various computer types.
- Deployed multiple applications through SCCM (System Center Configuration Manager).
- Utilized the HP Service Manager (HPSM) tool for ticket resolution and ticket creation.
- Conducted network troubleshooting using the Identity Service Engine (ISE).
- Provided support for and configured various types of printers within the healthcare setting.
Level 1 - IC Technician
PIYC (Partner in Your Care)
Sydney, Australia
06.2022 - 12.2022
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Trained users to operate and manage hardware and software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Machine Operator
Peppercorn
Sydney, Australia
04.2019 - 11.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up to date.
- Monitored and observed production line to watch for pileups and jams.
- Verified production orders prior to starting set-up.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
Education
Bachelor of Business Information Technology - Information Technology
Australian Institute and Higher Education
Sydney, NSW08.2022
Diploma of Information Technology -
YES College
Sydney, NSW03.2019
Skills
- Windows
- All compatible PCs
- Office 365
- Customer service
- Technical support
- SCCM
- Virtual environment
- Troubleshooting and diagnostics
- Microsoft Windows and Office
- Hardware and software repair
- Active Directory
- HPSM Service Manager
- ISE
Accomplishments
- Improved delivery of products and services, ensuring on-time completion and driving higher customer satisfaction and cost efficiency.
- Designed and implemented a streamlined program that enhanced operational efficiency and reduced delays.
- Consistently achieved high customer satisfaction ratings by providing reliable and responsive IT support.
- Successfully planned and deployed over 6,000 EUC devices across multiple HSS hospital sites, meeting project deadlines and quality standards.
- Coordinated and supported the go-live of Digital Medical Records (DMR) across North, South, and East metro hospitals, including Perth Children’s Hospital, ensuring smooth adoption with minimal disruption.
Timeline
Level 5- Senior ICT Service Agent Project Team / Field Support
HSS (Health Support Service)
07.2024 - Current
Level 4 ICT Service Agent Project Team / Field Support
HSS (Health Support Service)
04.2023 - 07.2024
Level 1 - IC Technician
PIYC (Partner in Your Care)
06.2022 - 12.2022
Machine Operator
Peppercorn
04.2019 - 11.2020
Bachelor of Business Information Technology - Information Technology
Australian Institute and Higher Education
Diploma of Information Technology -
YES College