PJ LOADER
SYDNEY,NSW
Summary
Experienced Manager with substantial knowledge in customer service. Demonstrated success in managing staff, coordinating operations and liaising with departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution toward improved customer satisfaction and operational efficiency in previous roles.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Duty Manager
Kmart
, NSW
07.2024 - Current
- Supervised Kmart store operations during shifts, while maintaining service and sales standards.
- Coordinated team members across registers, floor recovery, and stock replenishment.
- Monitored safety, security, and loss prevention across trading areas.
- Resolved customer complaints and escalations using Kmart service procedures.
- Communicated with store leadership on operational issues, priorities, and compliance.
- Trained staff on Kmart routines, policies, and frontline procedures.
- Provided training sessions for new staff members on company policies and procedures.
- Responded promptly to any emergency situations that arose during shifts.
Store Manager
City Beach
, NSW
12.2022 - 05.2024
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Oversaw inventory and supplies, ensuring availability of materials to support operations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Organized inventory and supplies to guarantee availability of materials for production.
ONLINE FULLFILLMENT
MYER
07.2022 - 12.2022
- Acquired new skills and integrated them into daily tasks to enhance workflow
- Maintained consistent productivity by effectively managing time and resources
- Adjusted work schedule to accommodate various shifts throughout the week across mornings, days and evenings
- Adapted to flexible schedules, ensuring coverage during peak operational hours
STORE MANAGER
TOYMATE
01.2020 - 04.2022
- Managed store wages and adhered to budgets while sustaining productivity and efficiency
- Implemented loss prevention procedures to decrease theft and manage stock levels by controlling entry and exit points, conducting bag checks, and processing invoices accurately.
- Proactive communication and leadership allowed for successful managing employees in a fast-paced environment
- Maintained store wages and worked within budgets without impacting the store's productivity and efficiency
- Oversaw product levels in store, ensuring proper stock availability for customers. and inventory in the store and backroom, ensuring compliance with safety procedures and policies.
- Implemented effective merchandising strategies to promote key products and increase customer engagement. to highlight key products and sales
- Scheduled staff based on forecasted customer levels, service requirements, employee capabilities, and peak trade periods to optimize operations
- - ASSISTANT STORE MANAGER 2017-11 - 2020-01
SALES ASSOCIATE
TOYS R US
09.2015 - 02.2018
- Provided detailed product knowledge and support, enhancing sales and customer experience
- Assisted customers with service and system checks to locate products and answer inquiries, improving overall store accessibility
- Merchandised sales floor and shelving to enhance customer engagement and visual appeal, highlighting key products
Education
Higher School Certificate -
St Clair High
St Clair 02.2012 - 12.2017
Skills
- Management
- Hiring & Onboarding
- Scheduling & Coordinating
- Policy enforcement
- Safety & Cleanliness Standards
- Sales Performance Analysis
- Customer Retention Strategies
- Customer assistance
- Merchandising Operations
- Merchandise handling
- Money Handling
- Traffic management
- Adaptable & Flexible
- Communication skills
Timeline
Duty Manager
Kmart
07.2024 - Current
Store Manager
City Beach
12.2022 - 05.2024
ONLINE FULLFILLMENT
MYER
07.2022 - 12.2022
STORE MANAGER
TOYMATE
01.2020 - 04.2022
SALES ASSOCIATE
TOYS R US
09.2015 - 02.2018
Higher School Certificate -
St Clair High
02.2012 - 12.2017