PJ Ward
MAFFRA
Summary
Qualified Professional with background in managing complex casework and leading teams to achieve impactful outcomes. Proven ability to streamline processes, enhance client satisfaction, and resolve complex cases efficiently. Demonstrated expertise in problem-solving and effective communication.
Overview
12
12
years of professional experience
Work History
Casework Manger
Monaro Family Support Service
02.2019 - Current
- Assisted in case management processes, providing support to clients and ensuring accurate documentation.
- Learned compliance standards and best practices for effective case administration.
- Coordinated communication between clients and service providers, enhancing the client experience.
- Participated in team meetings, contributing ideas to improve service delivery strategies.
- Conducted preliminary assessments to determine client needs and appropriate resources.
- Developed strong relationships with community partners to streamline referral processes.
- Adapted quickly to new software systems for tracking case progress and outcomes.
- Implemented efficient case review processes to ensure timely completion of tasks and adherence to deadlines, resulting in improved service quality.
- Implemented evidence-based practices to improve overall service delivery quality within the agency.
- Increased client satisfaction by actively listening to concerns and addressing them promptly and professionally.
- Collaborated with other departments on cross-functional projects to ensure seamless coordination of services across multiple domains.
- Developed and maintained strong relationships with community partners to facilitate successful client referrals and support services.
- Managed high-risk cases proactively, utilizing crisis intervention techniques when necessary for client safety.
- Enhanced team collaboration with regular staff meetings, open communication channels, and shared resources.
- Explored funding opportunities through grant writing efforts, successfully securing additional resources for program expansion.
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key stakeholders.
- Researched best practices and developed strategies to improve program outcomes.
- Utilized grant writing skills to secure additional program funding.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
Caseworker
Barnardos Australia
02.2014 - 12.2018
- Conducted comprehensive assessments of client needs to develop tailored service plans.
- Collaborated with multidisciplinary teams to coordinate effective support services for clients.
- Advocated for client rights and resources, ensuring access to necessary services.
- Mentored junior caseworkers, fostering skill development and enhancing team performance.
- Led initiatives to enhance community outreach, strengthening partnerships with local organizations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Implemented preventive measures for at-risk clients, reducing instances of crisis.
- Conducted home visits to assess and address client needs in their living environments.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Coordinated with legal and healthcare professionals to provide holistic support to clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Devised and implemented community-based programs to promote mental health awareness.
- Implemented community outreach programs to promote mental health awareness.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Education
Bachelor of Law - Law
University of Southern Queensland
Toowoomba, QLD12-2025
Bachelor of Social Science And Criminal Justice - Social Science And Criminal Justice
Charles Sturt University
Wagga Wagga12-2014
Skills
- Ethics and integrity
- Compliance monitoring
- Cross-functional teamwork
- Collaboration
- Client assessment
- Case information confidentiality
- Highly effective communication
- Client advocacy
- Assessment skills
- Client engagement
- Interpersonal and written communication
- Records management
- Issue identification and resolution
- Conflict mediation
- Case file documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Certified in CPR/AED
- Public relations
- Team building
- Stakeholder engagement
- Self motivation
- Conflict resolution
- Goal setting
- Professionalism
- Strategic partnerships
- Crisis intervention
- Staff supervision
- Adaptability
- Project management
- Program implementation
- Professional demeanour
- CPR/AED
- Problem-solving aptitude
- Case management
- Community outreach
- Case investigations
- Written communication
- Policy implementation
Timeline
Casework Manger
Monaro Family Support Service
02.2019 - Current
Caseworker
Barnardos Australia
02.2014 - 12.2018
Bachelor of Law - Law
University of Southern Queensland
Bachelor of Social Science And Criminal Justice - Social Science And Criminal Justice
Charles Sturt University