Plamena Stoyanova
Balwyn ,VIC
Summary
Capable Office administrators with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Bonding with team members and show empathy. Common sense and politeness is the key.
Overview
5
5
years of professional experience
Work History
Office Administrator
Stark Cleaning Services
11.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Office Manager
Entom Group
12.2020 - 10.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Training Manager
RARE Restaurants
02.2019 - 10.2020
- Researched and obtained relevant course materials to achieve training objectives.
- Directed training programs and development paths for managers and supervisors.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Tested all training software and hardware prior to commencing training programs.
- Assisted in development of employee assessments to measure training value.
- Created in-depth training manual for all employees.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Developed departmental systems and procedures to better align workflow processes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
Education
Certificate I - English
Melbourne City College
Melbourne, VIC12.2023
ISO 9001:2005 - INTERNAL INSPECTOR QUALITY MANAGEMENT SYSTEMS
TUV AUSTRIA Group
Greece10.2020
Graduate Certificate - Construction Site Management
Public Technical School
Zakynthos, Greece 09.2013
Skills
- Performance Improvement
- Human Resources
- Mail Handling
- Training and Development
- Organizational Skills
- Billing and Invoicing
- Team Bonding
- Workflow Optimization
- Microsoft Office
- Administrative Oversight
- Document Control
- Highly motivated to learn more everyday
Languages
English
Advanced (C1)
Greek
Bilingual or Proficient (C2)
Bulgarian
Native or Bilingual
Timeline
Office Administrator
Stark Cleaning Services
11.2022 - Current
Office Manager
Entom Group
12.2020 - 10.2022
Training Manager
RARE Restaurants
02.2019 - 10.2020
Certificate I - English
Melbourne City College
ISO 9001:2005 - INTERNAL INSPECTOR QUALITY MANAGEMENT SYSTEMS
TUV AUSTRIA Group
Graduate Certificate - Construction Site Management
Public Technical School
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