Summary
Overview
Work History
Education
Skills
Timeline
Generic

Plezi Brennan

21/12 Terrol Crescent, Mona Vale,NSW

Summary

My name is Plezi and I am a Northern Beaches local known for my friendly and warm personality. I have passion for excellent customer service and believe building and fostering relationships regardless of how big or small is the key to success across all areas of life.


Along with my strong customer service skills I have extensive administration experience across various industries and office settings. Company culture is important to me and I thrive in a close team environment, however I am well versed in working independently.

My strengths include managing multiple priorities with a positive attitude and handling pressure with ease, high level administration and computer skills, problem solving and time management. I am flexible in both my attitude and my availability.

Overview

20
20
years of professional experience

Work History

Customer Service Manager

Incy Interiors
04.2021 - 08.2023
  • First Impressions - main point of contact for INCY
  • Manage all internal and external customers (in person, online, telephone)
  • All digital platforms
  • Accounting
  • Record keeping & reporting
  • Sales targets exceeded consistently
  • KPI's exceeded consistency
  • Manage all incoming communication via phone, email, social media
  • Key client contact for both clients and suppliers
  • Resolution of customer complaints
  • Managing inventory and importing
  • Managing budgets and customer refunds

Manager

Gallivant Events
09.2015 - 04.2021
  • General Manager role
  • Main contact for all customers both internal and external
  • End to end management of each event
  • Building & fostering relationships (internal & external)
  • All office management
  • Planning, budgets, schedule, implementation, monitoring, and post review delivery of each event.
  • Coordinate and deliver onsite event management.
  • All staff recruitment and training
  • Conduct employee performance reviews
  • Developed and implemented strategies to increase sales and profitability

Reception & Office Manager

TravelEdge
01.2015 - 09.2016

Event Coordinator

Offsite Connections & MCI Australia
03.2014 - 01.2016

Event Manager

Arinex
04.2008 - 10.2012

Receptionist & Reservations

Accor – Novotel Manly Pacific Sydney
04.2003 - 02.2008

Education

Holistic Lifestyle Coaching - Health Education

CHEK Institute
Online
03.2024

Bachelor of Business in Hotel Management -

Southern Cross University
Lismore, NSW
2004

Skills

  • Advanced Computer Skills
  • Customer Service
  • Relationship Building
  • Problem Solving
  • Enthusiastic to learn and can adapt quickly
  • Verbal and Written Communication
  • Time Management
  • Confidential Records Management
  • Accounting
  • Technology savvy

Timeline

Customer Service Manager

Incy Interiors
04.2021 - 08.2023

Manager

Gallivant Events
09.2015 - 04.2021

Reception & Office Manager

TravelEdge
01.2015 - 09.2016

Event Coordinator

Offsite Connections & MCI Australia
03.2014 - 01.2016

Event Manager

Arinex
04.2008 - 10.2012

Receptionist & Reservations

Accor – Novotel Manly Pacific Sydney
04.2003 - 02.2008

Holistic Lifestyle Coaching - Health Education

CHEK Institute

Bachelor of Business in Hotel Management -

Southern Cross University
Plezi Brennan