Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
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Ploypapad Lakkam

717/61 Cooyong Street Braddon,Canberra,Australia

Summary

Professional with extensive experience in the food services industry. Strong background in customer service, and operations & administration. Currently working as a beverage server for a well-known establishment in Canberra. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restuarant and Beverage Supervisor Level4

Casino Canberra Limited
Canberra, ACT
07.2021 - 12.2024
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Collaborated with other departments to coordinate workflow processes between teams.

Restaurant Supervisor

Thai Herbs Restaurant & Bar
Canberra, ACT
07.2018 - 07.2021
  • Provided leadership and direction to restaurant employees.
  • Monitored customer service standards and took corrective action when needed.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Worked in cooperation with front and back of house staff to ensure smooth operations.

Hostess Restaurant

Issaya Siamese Club Restaurant
Sathon, Bangkok, Thailand
03.2016 - 03.2017
  • Provided a remarkable customer experience by maintaining a quaint atmosphere in-store and through telephone channels.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Cataloged guest-related information into the system and updated it regularly.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Server

Lebua at State Tower
Si Lom, Bangkok, Thailand
10.2014 - 03.2016
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.

Education

B.A - Economics, Major International Economics

University of the Thai Chamber of Commerce
01.2012

Some College (No Degree) - Hospitality Management For Cruise Lines Business

Triple C Academy
Bangkok, Thailand

Skills

  • Effective communication skills
  • Flexible Problem Solver
  • Safety protocols
  • Performance management
  • Goal oriented
  • Process monitoring and improvement
  • Industrial hygiene
  • Adaptable Skill Set
  • Multi-tasker
  • Performs Well Under Pressure
  • Exceptional customer service
  • Proficient in Upselling Techniques
  • Fluency in Thai

Responsibility Service of Alcohol (RSA) certificate

Accomplishments

  • Star of the month awarded MAY 2022
  • Nominated from F&B Casino Canberra for The AHA ACT2024 Hospitality & Accommodation Award- Employee Excellence in service.

Certification

  • Certificate Of Appreciation 2022

For support provided to F&B manager and the F&B team during very challenging staffing level, taking on extra work and hours and showing she always has the team and business front of mind.

Languages

English
Professional
Chinese (Mandarin)
Elementary

References

David Black ( Director of Food & Beverage)

Tel : +61 262 433 700, +61 403 495 854

@  : David.Black@casinocanberra.com.au

Valaya Peris ( CEO Siam Sai Pty Ltd trading as Thai Herb Restaurant)

Tel : +61 (02) 6255 7070, +61 400 464 787

@  :  Valayaperis@hotmail.com

Timeline

Restuarant and Beverage Supervisor Level4

Casino Canberra Limited
07.2021 - 12.2024

Restaurant Supervisor

Thai Herbs Restaurant & Bar
07.2018 - 07.2021

Hostess Restaurant

Issaya Siamese Club Restaurant
03.2016 - 03.2017

Server

Lebua at State Tower
10.2014 - 03.2016

B.A - Economics, Major International Economics

University of the Thai Chamber of Commerce

Some College (No Degree) - Hospitality Management For Cruise Lines Business

Triple C Academy

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Ploypapad Lakkam