Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Pohiri Ryder-Gemmell

Lakes Entrance,VIC

Summary

Offering dedicated work history and success in fostering long-term relationships, I am a highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

14
14
years of professional experience

Work History

Cleaner/Administrative Assistant

Echo Beach Tourist Park
Lakes Entrance, VIC
12.2023 - Current
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Provided assistance with laundry services when needed.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed incoming calls while providing information or transferring callers to the appropriate personnel.
  • Managed database systems containing customer contact information.
  • Handled confidential documents in an organized fashion according to established protocol.

Warehouse Labourer

Nippon Express
Laverton North, VIC
01.2017 - 06.2017
  • Utilized RF scanners to locate product within the warehouse inventory system.
  • Participated in physical inventories when requested by management.
  • Labeled boxes and containers accurately with required information per company standards.
  • Organized shelves and pallets to maximize efficiency of space utilization in the warehouse.
  • Prepared orders for shipment by picking items from shelves according to customer requests.

Warehouse Labourer

Fastline Logistics
Truganina, VIC
12.2015 - 12.2016
  • Inspected products for damages or defects before storing them.
  • Assisted in inventory control activities, such as counting items and verifying stock records.
  • Organized shelves and pallets to maximize efficiency of space utilization in the warehouse.
  • Stacked merchandise onto pallets in accordance with established guidelines for safe stacking practices.
  • Prepared orders for shipment by picking items from shelves according to customer requests.
  • Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
  • Utilized RF scanners to locate product within the warehouse inventory system.

Delicatessan Assistant

New World Supermarket
Carterton, NZ
02.2011 - 11.2011
  • Greeted customers, answered questions and provided information on products.
  • Provided excellent customer service by promptly addressing any customer complaints or concerns.
  • Maintained a positive attitude while working in a fast-paced environment.
  • Monitored expiration dates of products to ensure quality control standards were met.
  • Ensured that all areas of the store were clean and organized at all times.
  • Performed daily opening and closing duties including setting up displays and cleaning counters.
  • Trained new employees on proper food handling procedures and safety protocols.
  • Adhered to all health codes related to food storage, preparation and presentation.

Education

Certificate IV in Accounting And Bookkeeping - Accounting And Bookkeeping

Chisholm Institute
Melbourne, VIC
06-2025

NCEA Level 3 Certificate - College/High School

Wairarapa College
Masterton, New Zealand
01-2010

NCEA Level 2 Certificate - College/High School

Waiararapa College
Masterton, New Zealand
01-2009

NCEA Level 1 Certificate - College/High School

Wairarapa College
Masterton, New Zealand
12-2008

Skills

  • Customer service
  • Data entry
  • Time management
  • Critical thinking
  • Attention to detail
  • Customer and client relations
  • Social media and promotions
  • Financial analysis
  • Team building
  • Effective communication
  • Computer skills
  • Customer service skills
  • Leadership and training
  • Well-presented and punctual

Affiliations

  • Devoted stay-at-home parent to three children ranging in ages 7 to 13, and partner to a hard-working fisherman; both roles require time management, organisation and financial planning.
  • Respected member of LENFC (Lakes Entrance Football Netball Club)
  • Plan to enrol with Monash University to complete Diploma in Accounting - July/August 2025.

Accomplishments

Captaincy B grade netball - LEFNC 2025

Captaincy C grade netball - LEFNC 2024

100% customer service shield - 2011

Numerous sporting leadership achievements in New Zealand

References

References available upon request.

Timeline

Cleaner/Administrative Assistant

Echo Beach Tourist Park
12.2023 - Current

Warehouse Labourer

Nippon Express
01.2017 - 06.2017

Warehouse Labourer

Fastline Logistics
12.2015 - 12.2016

Delicatessan Assistant

New World Supermarket
02.2011 - 11.2011

Certificate IV in Accounting And Bookkeeping - Accounting And Bookkeeping

Chisholm Institute

NCEA Level 3 Certificate - College/High School

Wairarapa College

NCEA Level 2 Certificate - College/High School

Waiararapa College

NCEA Level 1 Certificate - College/High School

Wairarapa College

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Pohiri Ryder-Gemmell