Poi Sreevichian
Ashburton,VIC
Summary
Customer service professional with over 8 years of hands-on experience, starting in a family-owned restaurant where I developed strong interpersonal and communication skills. For the past three years, I’ve served as a Practice Manager and Administrator at a busy radiology clinic, overseeing daily operations, streamlining administrative workflows, and ensuring high standards of patient care. Recognized for being organized, detail-oriented, and committed to creating positive experiences for clients and teams. Currently seeking to expand my knowledge and grow within the service industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager/Administrator
Victorian Dental Imaging Group
Caulfield North, VIC
09.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Assisted radiologists in preparing patients for imaging procedures.
Restaurant Waitress and Kitchen Hand
Little Thai Princess
Glen Iris, VIC
10.2015 - Current
- Provided excellent customer service in a fast-paced Thai restaurant environment.
- Trained new staff on restaurant procedures and service standards.
Call Center Customer Service Representative
Assist Australia
NOBLE PARK, VIC
05.2022 - 09.2022
- Answered incoming calls for Jaguar and Land Rover customers and provided highest level of professionalism and knowledgeable roadside service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Front of House Waitress
Little Sparrow Cafe
Malvern, VIC
06.2020 - 12.2021
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Trained new employees on restaurant procedures and plating techniques.
Education
Year 11 -
John Fawkner Secondary College
Fawkner, Melbourne12.2019
Year 10 -
Northcote High School
Northcote, Melbourne12.2018
Skills
- Upbeat and Positive Personality
- Excellent Attention to Detail
- Strong Analytical and Problem Solving Skills
- Strong Computer Skills
- Inbound and Outbound Calling
- CRM and MIS Software
- Multitasking and Prioritization
- Thai and English Fluency
Professional Reference :
- Orapin Borisutsawad - Head Manager of Little Thai Princess
Contact : 0425 122 095
- Mark Mountford - VDIG Owner and Radiologist
Contact : 03 9523 1025
Certification
- Drivers License
- First Aid
- RSA
Languages
Thai
Native/ Bilingual
English
Native/ Bilingual
Timeline
Practice Manager/Administrator
Victorian Dental Imaging Group
09.2022 - Current
Call Center Customer Service Representative
Assist Australia
05.2022 - 09.2022
Front of House Waitress
Little Sparrow Cafe
06.2020 - 12.2021
Restaurant Waitress and Kitchen Hand
Little Thai Princess
10.2015 - Current
Year 11 -
John Fawkner Secondary College
Year 10 -
Northcote High School
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