Polina Lushnikova
Waitara,NSW
Summary
Enthusiastic job-seeker offering experience in customer service and sales. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Dedicated to offering exceptional assistance to team members and clients.
Overview
8
8
years of professional experience
Work History
Receptionist
Roseville Family Dentist
03.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Certified Nursing Assistant
St John Ambulance
02.2023 - 12.2023
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Barista
Psycho Chicken
02.2016 - 12.2019
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Education
Bachelor of Arts / Masters of Nursing - Arts And Social Sciences
The University of Sydney
Camperdown 12.2024
Skills
- Scheduling
- File Management
- Administrative Support
- Time Management
- Verbal and Written Communication
- Customer/Client Relations
- Document Management
- Customer Service
- Active Listening
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Nursing Assistant
St John Ambulance
02.2023 - 12.2023
Receptionist
Roseville Family Dentist
03.2021 - Current
Barista
Psycho Chicken
02.2016 - 12.2019
Bachelor of Arts / Masters of Nursing - Arts And Social Sciences
The University of Sydney
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