Polly Bletsoe-Brown
Bondi Beach,NSW
Summary
Reliable and hardworking waitress and bartender, works autonomously or in teams to provide excellent customer service. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
8
8
years of professional experience
Work History
Portfolio Manager
Close Brothers Group plc
09.2018 - 10.2023
Front of House
The Griffins Head
Northampton
03.2018 - 06.2018
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Explained menu items, took orders and delivered food courses according to instruction.
- Delivered guest orders to correct tables or take-out counter.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Processed payments using cash registers or POS systems accurately and efficiently.
Chalet Host
Mark Warner
Val D'Isere, France
11.2017 - 03.2018
- Greeted guests and provided them with information about their stay.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Assisted in serving breakfast, lunch and dinner to guests.
- Organised daily cleaning of the chalet and replenished supplies as required.
- Monitored guest feedback through surveys or comment cards in order to identify areas for improvement.
Waitress
Portfolio Events
Northamptonshire
08.2017 - 11.2017
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Presented food and beverages to guests at tables.
- Cleared away dirty dishes from tables after each course was finished.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Followed all safety and sanitation regulations when handling food or drinks.
Bar Staff Member
The Aviator Hotel
Northampton
08.2015 - 04.2017
- Managed cash transactions including credit cards, debit cards and cash payments from guests quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Effectively multitasked within fast-paced environment.
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Communicated effectively with kitchen staff regarding orders placed by guests.
- Assisted with inventory management by tracking stock levels of liquor, beer, wine and other supplies.
Education
Professional Diploma in Banking & Finance -
The London Institute of Banking & Finance
12.2020
3 A Levels studying Economics, Mathematics and Fine Art -
Oakham School
06-2017
10 GCSE's -
Wellingborough School
06-2015
Skills
- Menu Knowledge
- Supply Restocking
- Order Accuracy
- Handling Complaints
- Reservation Management
- Food Allergy Awareness
- Food Running
- Table Setting
- Guest Relations Management
- Cash Handling
References
Jemima Butt, +61 468 994 723, Jemima_butt@hotmail.com
Timeline
Portfolio Manager
Close Brothers Group plc
09.2018 - 10.2023
Front of House
The Griffins Head
03.2018 - 06.2018
Chalet Host
Mark Warner
11.2017 - 03.2018
Waitress
Portfolio Events
08.2017 - 11.2017
Bar Staff Member
The Aviator Hotel
08.2015 - 04.2017
Professional Diploma in Banking & Finance -
The London Institute of Banking & Finance
3 A Levels studying Economics, Mathematics and Fine Art -
Oakham School
10 GCSE's -
Wellingborough School
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