Polly Maroney

Established my own Freelance Makeup business. As a Fully certified makeup artist I was able to build a strong clientele base and develop my social media platforms to draw in new clients. Makeup is a big creative outlet of mine and I have been lucky enough to be able to manage my clients appointments around both of our schedules. I would love to be able to develop my freelance business more over the coming years, in different industry settings.

• Answered customer inquiries and provided accurate information regarding products and services.
• Employed as a specialist for product knowledge, assisting customers to make the right choice when purchasing makeup and beauty products.
• Providing Video Calls to customers to provide the same high quality service provided to our customer in Store over the phone. Consulting with these customers to find solutions to their issues, colour match them to foundation, provide all kinds of support and assistance via Video Call.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Exercised my creativity and baking skills to develop a strong brand aesthetic.
• Baking cakes and decorating the cakes with specific designs for clients.
• Sourcing and maintaining ingredients and stock needed to keep the business running smoothly.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Researched similar businesses to determine competitive advantages.
• Set pricing structures according to market analytics and emerging trends.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.

• Answered incoming phone calls, routing to appropriate property managers/real estate agents throughout office.
• Welcomed visitors and clients, greeting and answering or directing inquiries.
• Developed confident computer skills, utilizing multiple different programs such as excel/propertyme/agentbox etc.
• Performed data entry and other administrative tasks to support property management department.
• Developed strong conflict resolution and deescalation skills communicating with tenants and landlords.
• Organized files and spreadsheets to simplify staff access or retrieval.
• Obtained and processed payments from clients for products and services.
• Received parcels, routed mail and opened packages for staff.
• Maintained office supply inventory and placed orders to meet demand.
• Screened and responded to emails, messages and other correspondence, freeing up senior management.
• Displayed professional standards at reception desk to impress visitors.

- Caring for twins from age 4 months-18 months.

- This includes feeding, changing, playing, supervising the newborns.

- Assisting Maddi to foster the twins education through their developmental stages.

- Transported children to and from childcare and any extra curricular activities.

- Cleaning up after the children and doing laundry and other household chores to maintain a well kept home.

- Followed routines to foster stability and structure in children's lives during parental absences.

• I was thrilled to attain a role with one of Australia's largest and most successful retailers. Mecca has been an incredible company to work for as they are innovate, creative and forward thinking thanks to their inspirational Founder Jo Horgan.
• Providing an exceptional level of customer service to all my customers, establishing strong clientele bases and assisting them in store to purchase the right products for them.
• Used a bespoke range of skincare and makeup on the customer during their makeup application, by demonstrating how to use these products and employing sales techniques I was able to sell the customer these products.
• Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
• Offered complementary makeup consultations to individuals to promote key product lines.
• Worked well in high pressure peak periods such as Saturdays and holidays, not only assisting customers on the floor but completing makeup application appointments back to back on those peak days and periods.
• Trained and educated other artists on effective sales and cross-selling techniques, product selection for individual customer needs, and makeup application methods.
• Sold products and services to maintain daily sales goals and targets.
• Ordered makeup materials and equipment from suppliers when inventory was running low.
• Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
• Assisting managers in opening and closing the store, including handling cash and opening and closing of the computer systems and all other housekeeping jobs.

• Supported a very busy Doctor couple with their two boys attending private primary school education. Helped by making their crazy schedule run smoothly and keep the children happy.
• Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
• Fostered learning relationships with the children by creating educational and productive games and projects.
• Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
• Helped children complete homework and special assignments daily to support academic performance.
• Coordinated after-school activities and transportation for the children for practices and events.

• Welcome customers into the restaurant, take their orders and maintain a strong rapport with them, delivering their orders and checking back on them to ensure they are satisfied with their meals and restaurant experience.
• Prepare all fresh food on site and pack and store food in adherence to health and safety guidelines. Operating back of house machinery such as vegetable slicer and dishwasher.
• Operating bun machine, grills and fryers to complete customer orders in a fast paced environment.
• Putting through customer orders at POS in peak Friday and Saturday night shifts.
• Managing takeaway orders through the phone and uber eats, and following through with each order to ensure optimal customer satisfaction.
• Cleaning the restaurant, during the day and at the end of my shift in accordance with health and safety standards.