Polly Thanh Quynh Tran
Schofields,NSW
Summary
Accomplished General Store Manager with a proven track record at Unique and Mix, enhancing customer satisfaction and optimizing store operations. Skilled in team leadership and problem-solving, successfully increased sales through strategic layout redesigns and staff training. Expert in inventory control and customer relations, consistently maintaining a positive and efficient work environment.
References available upon request.
Overview
9
9
years of professional experience
Work History
General Store Manager
Unique and Mix
Sydney, NSW
06.2015 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Exhibitor Services Representative
Exbody Co
Sydney ICC, NSW
03.2024 - 03.2024
- Processed invoices and payments, maintaining accuracy in financial transactions throughout events.
- Enhanced overall event experience with proactive communication and top-notch customer service skills.
- Assisted in boosting event attendance by promoting events through various channels such as social media, email campaigns, and industry-specific forums.
- Streamlined exhibitor registration process for increased efficiency and reduced wait times.
- Contributed to the growth of company revenue with upselling additional services for exhibitors, increasing overall sales figures.
Exhibitor Services Representative
IMEA
Sydney ICC, NSW
03.2019 - 03.2019
Casual Retail Assistant
Qi Qi
Sydney, NSW
01.2017 - 03.2019
Education
Bachelor Of Business - Business Management
Western Sydney University
Sydney, NSW04.2016
Skills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
- Staff Management
- Inventory Control
- Problem-Solving
Additional Information
Available: Monday to Sunday.
Timeline
Exhibitor Services Representative
Exbody Co
03.2024 - 03.2024
Exhibitor Services Representative
IMEA
03.2019 - 03.2019
Casual Retail Assistant
Qi Qi
01.2017 - 03.2019
General Store Manager
Unique and Mix
06.2015 - Current
Bachelor Of Business - Business Management
Western Sydney University