Pomare Lotaki
Gold Coast,QLD
Summary
Dynamic and results-driven professional with extensive experience at Team Global Express, excelling in dock management and cargo handling. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and teamwork. Skilled in safety compliance and emergency response, ensuring secure and timely loading and unloading of vessels.
Overview
18
18
years of professional experience
Work History
Dock Hand
Team Global Express
01.2023 - 03.2024
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Safeguarded company assets by monitoring security protocols on the dock premises.
- Facilitated timely loading and unloading of vessels for increased turnaround speed.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing accidents.
- Conducted pre-and-post trip inspections on vessels, maintaining compliance with safety requirements.
- Improved dock efficiency by organizing and streamlining cargo handling processes.
- Trained new employees on job responsibilities, fostering a culture of teamwork and continuous improvement.
- Assisted in the coordination of dock schedules, ensuring smooth operations and minimal delays.
- Promoted a clean working environment, conducting regular inspections and cleaning tasks.
- Participated in industry training workshops to stay current on best practices in dock management.
Cargo Agent
AirNZ
02.2019 - 04.2021
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Expedited urgent shipments by prioritizing tasks and collaborating closely with carriers and freight forwarders.
Store Team Member
Bidvest Food Services
03.2006 - 02.2016
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
Education
Maths Science English
Souther Cross Campus
Auckland New Zealand 2000
Skills
- Dock management
- Cargo handling
- Customer service
- Emergency response
- Safety compliance
- Equipment operation
- Resource allocation
- Training and development
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Warehouse safety procedures
- Loading and unloading
- Workplace cleanliness
- Pallet jack handling
- Heavy lifting proficiency
- Material handling equipment
- Freight handling
- Hazardous materials
- Dock equipment maintenance
- Barcode scanning
- Hand tool usage
- Order picking and packing
- Hazardous materials handling
- Dock equipment operation
- Order picking
- Health and safety compliance
- Forklift and pallet jack use
- Dock operations support
- Freight stacking
- Cargo stabilization
- Container loading and unloading
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Lifting and sorting
- Excellent communication
- Critical thinking
- Machine operation
- Hand and power tool operation
- Stocking shelves
- Physical strength and stamina
- Heavy lifting
- Labeling and boxing
- Truck loading and unloading
- Wrapping and boxing
- Pallet jack operation
Timeline
Dock Hand
Team Global Express
01.2023 - 03.2024
Cargo Agent
AirNZ
02.2019 - 04.2021
Store Team Member
Bidvest Food Services
03.2006 - 02.2016
Maths Science English
Souther Cross Campus
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