Ponipate Vula Cagilaba
Summary
Team Player. Positive Vibrant Personality. Hard-worker, Respectful
Transportation professional prepared to excel in delivering high-quality service. Adept at navigating city routes and ensuring timely passenger pickups and drop-offs. Team-oriented with focus on collaboration and flexibility to meet changing demands, showcasing strong interpersonal and customer service skills.
Diligent professional seeking to leverage extensive experience in transportation and customer service. Demonstrated ability to ensure rider satisfaction through efficient route planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic driving conditions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
11.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Built rapport with passengers through friendly conversation and attentive listening.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Increased efficiency with effective route planning and GPS navigation usage.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
Pit Tech/ Field tech/ DT Operator
Copper Resources Australia
10.2023 - 10.2024
- Conducted regular inspections, identifying potential hazards and implementing corrective measures.
- Enhanced team performance with clear communication and support during complex tasks.
Track Worker
Queensland Railway
10.2021 - 05.2023
- Full Time
Customer Rep/Night Auditor
Oaks Hotel
09.2020 - 06.2021
- Part-Time
Night Manager/Supervisor
Gilligans Backpackers Resort and Hotel
10.2018 - 04.2021
- Full Time
Customer Rep/Night Auditor
Rydges Hotel
06.2018 - 04.2020
- Part-Time
Education
Cert 3 in Surface Extraction Operation - RIIMPO338E Conduct Rigid Haul Truck Operations
SAFETY & EMERGENCY TRAINING (NQ) PTY LTD
09.2024
Cert 1, Cert 2 & Cert 3 -
Queensland Railway Training Institute
Portsmith, Cairns10.2022
Cert 1, Cert 2 & Cert 3 -
Occupational Australian Railway Training Institute
Cairns, Qld03.2021
White Card Construction Card -
Skills 360 Institute- TAFE
Cairns, QLD02.2021
Work in Height & Tight Space -
Cairns Trucks Institute
Cairns, QLD02.2021
Deckhand & Steward Cert -
Crew Pacific Super-yacht Institute
Cairns, QLD04.2018
Maritime Safety Standard -
Australian Maritime Institute
Cairns, QLD01.2018
Bachelor - Hotel Management
University of South Pacific
01.2016
Skills
- Hours in the Heat and Wet conditions
- Light Tools
- Computer Literacy
- Situational awareness
- Flexibility
- Punctuality
- Cleanliness
- Vehicle maintenance
- Driving safety
- Strong navigation
- Efficient driving
- Map reading
- Time management
- Passenger transportation
- Customer engagement
- Emergency response
- Schedule management
- Vehicle inspection
- Safe driving
- Clean driving record
- Defensive driving
Accomplishments
- Achieved high ratings by completing tasks with accuracy and efficiency.
Certification
- Commercial Driver's License (CDL) - QLD Department of Motor Vehicles.
Languages
English
Full Professional
Fiji
Native or Bilingual
Timeline
Uber Partner
Uber
11.2024 - Current
Pit Tech/ Field tech/ DT Operator
Copper Resources Australia
10.2023 - 10.2024
Track Worker
Queensland Railway
10.2021 - 05.2023
Customer Rep/Night Auditor
Oaks Hotel
09.2020 - 06.2021
Night Manager/Supervisor
Gilligans Backpackers Resort and Hotel
10.2018 - 04.2021
Customer Rep/Night Auditor
Rydges Hotel
06.2018 - 04.2020
Cert 1, Cert 2 & Cert 3 -
Queensland Railway Training Institute
Cert 1, Cert 2 & Cert 3 -
Occupational Australian Railway Training Institute
White Card Construction Card -
Skills 360 Institute- TAFE
Work in Height & Tight Space -
Cairns Trucks Institute
Deckhand & Steward Cert -
Crew Pacific Super-yacht Institute
Maritime Safety Standard -
Australian Maritime Institute
Bachelor - Hotel Management
University of South Pacific
Cert 3 in Surface Extraction Operation - RIIMPO338E Conduct Rigid Haul Truck Operations
SAFETY & EMERGENCY TRAINING (NQ) PTY LTD
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