A results-oriented, highly skilled, and accomplished engineering professional with over 16 years of experience, demonstrating a steadfast commitment to customer satisfaction and team leadership. An effective communicator, skilled at fostering and maintaining cordial business relationships with stakeholders and clients, ensuring alignment and collaborative success across diverse operational landscapes.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Associate System Engineer
Jacobs
Melbourne, Victoria
05.2025 - Current
Working closely with Transport clients to manage the requirements and associated deliverables on a timely manner.
Involved in the preparation of requirements deliverables, such as verification and Validation Matrices, for the various work package requirements for the various phases/lifecycle of the projects
Manage the requirements in the Requirements Management Tool - IBM DOORS Next.
Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Working closely with other team members for any ad-hoc tasks assigned.
Technical Requirements Lead
LevelCross Removal Project Department of Transport
Melbourne, Victoria
12.2022 - 05.2025
Crafted requirement clauses within the Project Requirement Specification (PRS) for stakeholders, including MTM and VLine.
Created and standardized the initial PRS template for VLine, establishing a foundation for business-wide application.
Developed a tailored FOR requirements template specifically for VLine to support LXRP projects.
Conducted comprehensive reviews to refine, rephrase, or retain various requirements in collaboration with LXRP Subject Matter Experts as part of an ongoing improvement initiative.
Managed project requirements using DOORS Next Generation and produced Requirements Traceability Matrices (RTM) for project review.
Assisted the Project Development team in formulating PRS clauses in preparation for the TOC phase.
Enhanced the criteria for requirement evidence to improve reporting and Verification & Validation processes.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Technical Requirements Lead - GFR Project
Rail Projects Victoria Department of Transport
Melbourne, Victoria
05.2022 - 11.2022
Spearheaded the development of PS&TR for early works on substations as a critical component of the Geelong Fast Rail Project.
Played a key role in the creation of the FOR document in collaboration with MTM.
Developed and reviewed the System Requirement Specification (SRS) document to ensure alignment with the CRD from DTP.
Transitioned to the EPS team within LXRP following the merger of GFR with LXRP, continuing to contribute to strategic project initiatives.
Completions Engineer
Metro Trains Melbourne
04.2017 - 04.2022
Conducted comprehensive reviews and closures of Ellipse Asset Change Requests (EACR), ensuring compliance with data configuration and PTV standards as outlined in the completions procedure across various disciplines.
Facilitated accurate submissions by the Projects team to the asset change register, adhering to stringent standards and procedures.
Performed asset checks in PASS Assets and Ellipse, utilized QGIS and Nearmap for asset coordinate verification, and processed asset images according to PTV requirements.
Facilitated the resolution of comments with Projects and MTM infrastructure, maintaining continuous communication with the MTM Infrastructure team for the review and approval of asset change requests.
Managed the upload of approved data into multiple databases, including Ellipse and PASS Assets.
Oversaw as-built drawing management and project closure for two significant level crossing removal projects (North McKinnon Centre Road and Mountain Highway Score by Road), achieving substantial cost savings for MTM during the defects liability period.
Received multiple commendations from leadership for exceptional performance.
Expertly managed stakeholder interactions to ensure timely completion of projects in accordance with MTM completion procedures and timelines.
Collaborated closely with the Quality Team to manage the redline and as-built drawing processes, ensuring all MTM LXRG review comments were addressed promptly for DMS booking within deadlines.
Orchestrated the handover process with internal and external stakeholders, ensuring document compliance with PTV standards for reintegration into DMS.
Managed the dispensation request process for signalling drawings, from workshop organization to approval.
Led the DMS submission of completed as-built drawings for the signalling aspects of the NMCR and Bayswater projects.
Administered the closure of Post Implementation Forms for various level crossing removal projects, as maintained by the Management of Change department.
System Safety Engineer
Metro Trains Melbourne
04.2017 - 04.2022
Served as a System Safety Engineer for key projects within the Western Program Alliance, including Abbotts' Road, North McKinnon Centre Road, and Bayswater Projects.
Actively participated in the System Safety Assurance team, establishing safety assurance processes tailored to project needs.
Managed the requirement traceability matrix for the System Safety Assurance team, ensuring accurate tracking and compliance with safety standards.
Collaborated closely with the alliance team to define and implement design and construction requirements specific to each project.
Oversaw SharePoint requirement management for the Kororoit Creek Road and Abbott's Road grade separation projects, ensuring seamless integration and transition of project requirements from SharePoint to the DOORS Database.
Ensured that project requirements and potential controls from the Project Hazard Log were meticulously captured and managed as derived requirements in SharePoint, later migrating to the DOORS Database.
Directed the collection of evidence for construction safety requirements, adhering to the requirement management protocols established by the System Assurance team.
Prepared and delivered various safety assurance reports, including Safety Risk Summary Reports for each scheduled occupation and the Final Safety Assurance Report, aligned with Change Control Board (CCB) timelines.
Addressed review comments from the MTM SERQ (Safety, Environment, Risk, and Quality) team promptly, ensuring compliance with CCB milestones.
Provided weekly updates on requirements compliance and management progress, including detailed safety assurance reports, to senior management at the WC board meetings.
Change Management Consultant – Management of Change, ICT
Metro Trains Melbourne
04.2017 - 04.2022
Served as a Change Management Consultant for Metro Trains Melbourne, specializing as an ICT Management of Change Coordinator within the ICT Operations Service Delivery Team.
Reviewed and approved change applications for the weekly Change Advisory Board (CAB) meetings, ensuring compliance with the established compliance and quality checklist, including verification of supporting documents and necessary departmental approvals.
Managed and audited the change request register in SharePoint, efficiently clearing outstanding change request forms.
Facilitated both regular and emergency Change Advisory Board (CAB and ECAB) meetings, overseeing the approval process for normal and emergency changes respectively.
Supported the design, development, delivery, and management of communications as required by the service delivery team.
Conducted thorough impact analyses, assessed change readiness, and identified key stakeholders to gauge the impact of proposed changes.
Created process documentation and developed templates to facilitate the ICT transition process.
Played a pivotal role in change management process improvement workshops, contributing to strategic enhancements.
Oversaw the transition of the change management process within ICT from SharePoint to HEAT service, ensuring a smooth and efficient migration.
Actively engaged in the customization and testing of the new change management process to validate functionality and effectiveness.
Monitored the desktop report register and generated detailed reports on incidents reported by users, facilitating rapid response and resolution.
Change/Business Analyst Lead
National Centre of Vocational Education and Research
05.2015 - 03.2017
Served as a Business Analyst at the National Centre of Vocational Education and Research (NCVER), spearheading initiatives to standardize processes across the USI Registry, State Training Authorities (STAs), and Registered Training Organizations (RTOs).
Led the delivery of key projects including the Collections Data Repository (CDR), Data Quality (DQ), and Unique Student Identifier Transcript Services (USI TS).
Acted as Lead Business Change Analyst for the USI project, resolving functional and process-based inquiries from both business units and internal teams.
Engaged in change management and operational streamlining within NCVER, particularly for Data Quality improvements and the USI project.
Conducted comprehensive impact assessments on NCVER systems to evaluate effects on existing infrastructure and system performance following new process implementations for USI requirements.
Streamlined processes by enhancing system integrations and workflows, particularly integrating USI workflows into mainstream operations.
Participated in the business case development for Vocational Education and Training (VET) streamlining activities at NCVER.
Organized and led weekly working group meetings with National Managers at NCVER and the USI Registrar in Canberra, ensuring effective communication and project alignment.
Maintained detailed records of meeting minutes and agendas, distributing updates to all participants.
Supported the Project Manager in daily duties, including the management of working group communications and project documentation.
Regularly updated the project sponsor on behalf of the project manager, providing critical project status reports.
Designed the user interface for the USI Transcript Update Tool, enhancing user experience and functionality.
Hosted roadshows for selected stakeholders to showcase the capabilities of the USI system.
Documented all process changes and requirements related to USI to ensure a smooth handover.
Created a comprehensive user manual for the USI TS Update Tool, facilitating ease of use and training.
Developed detailed functional specifications to direct development teams in crafting robust software solutions tailored to client needs.
Business Analyst
UST Global
09.2013 - 04.2015
Served as a Change Management/Business Analyst at UST Global, collaborating with clients such as GE Healthcare and GE Corporate on key projects including the development of the Wingman Application and the migration of the License Training System to Digital Rights Manager.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Coordinated the change management process for the migration of GE Corporate's License Tracking System, including database upgrades, impact assessments, scheduling, prioritization of department migrations, system and desktop readiness, testing, and disaster recovery preparedness.
Documented the change process and authored User Requirement Specifications (URS), System Requirement Specifications (SRS), and System Design Specifications (SDS).
Developed and maintained mapping documents for migration requirements, ensuring all documentation was accurately tracked and updated in the project's Confluence workspace.
Engaged in Business/Requirement Analysis for GE Healthcare's Sales Team, providing detailed URS, SRS, and SDS to guide the design and development of the Wingman application.
The Wingman Application, designed to support sales demonstrations of GE Healthcare's clinical systems, featured ROI calculators and customizable user stories accessible in both online and offline modes.
Managed the Wingman tool's administrative functions, including regular updates to clinical system information and user privilege management.
Coordinated testing efforts with the Quality Assurance (QA) team, ensuring rigorous testing protocols were followed to meet client specifications.
Maintained high standards of document verification in line with GE's quality control requirements.
Authored a comprehensive user manual for the Wingman application, facilitating easy adoption by the GE Healthcare sales team.
Recognized for outstanding contributions to the Wingman application, receiving commendations from the CEO of UST Global and the COO of GE Healthcare.
Business Process Analyst
Techversant Infotech Ltd
06.2012 - 08.2013
Assessed business processes and identified ways to boost improvement.
Functioned as a Business Process Analyst at Techversant Infotech Ltd, primarily focused on internal projects and systems establishment.
Monitored the end-to-end execution of assigned projects, ensuring quality deliverables and adherence to project deadlines.
Managed and supported a range of mobile applications developed by Techversant, providing troubleshooting as needed.
Coordinated project activities from inception through to completion, maintaining close communication with key project members and decision-makers.
Developed and disseminated training and briefing materials to enhance staff knowledge and performance.
Led and organized project teams, facilitating effective collaboration and project execution.
Provided User Requirement Specifications (URS) and System Design Specifications (SDS) for the mobile communication project, ensuring clear guidelines for development.
Enhanced technical documentation and business analysis capabilities within the team, serving as a guide and mentor.
Conducted training sessions for the internal team to bolster Business Analysis skills and project readiness.
Prepared and executed dependency matrix evaluations to identify critical dependencies and potential bottlenecks in project workflows.
Coordinated testing and implementation phases, reviewing implemented changes to confirm alignment with project objectives.
Acted as the Point of Contact (POC) for defect tracking, diligently updating defect statuses in CQ and QC tools and capturing defects during system integration or user acceptance testing using internal tracking tools.
Documented and managed enhancement requests post-project delivery, capturing changes in requirements and following structured processes to deliver on Changed Requirements (CR).
Business Analyst Lead
IBM India Pvt Ltd
11.2009 - 05.2012
Served as Change/Business Analyst Lead at IBM India Pvt. Ltd., directly associated with the client AT&T on the End to End Flow to Management System (EFMS) project.
Acted as Team Leader and application Subject Matter Expert (SME) for the EFMS PM Application, managing both Standalone and Bundle Project Modules.
Engaged in Business/Requirement Analysis, participating in requirement elicitation sessions with Tier 1, Tier 2, and Tier 3 clients, including Joint Application Development (JAD) sessions and Business Requirement (BR) reviews.
Attended and contributed to User Requirement Specification (URS) and System Requirement Specification (SRS) reviews, focusing on both functional and non-functional requirements, and provided SRS document approvals from Tier 3 clients.
Prepared key documentation including the High-Level Design Document (HLD), Interface Agreement Document (IAD), Application Interface Document (AID), and various processing documents.
Monitored the end-to-end execution of assigned projects, ensuring delivery of high-quality deliverables within established deadlines.
Provided baseline approvals for technical design documents and test plan documents, ensuring compliance with project specifications.
Led change management and operations streamlining activities for the EFMS PM Master Data Management team.
Prepared Requests for Proposal (RFP) for the migration of the EFMS platform to the MIS platform.
Handled planning and estimation of projects, preparing time and cost estimations using an internal tool and conducting Function Point analysis to assess client requirements.
Regularly updated and reviewed process flows for the EFMS application in accordance with approved change request requirements.
Maintained and verified policy and regulatory documents regularly to ensure compliance with the ITUP process established between IBM and AT&T.
Systematically collected customer and user feedback to continuously enhance system quality.
Acted as a regular auditor for development and testing teams, reviewing audit reports for each production release to maintain stringent quality standards.
System Engineer
Infosys Technologies
09.2008 - 10.2009
Served as a System Engineer at Infosys Technologies, focusing on internal projects and specialized training programs.
Engaged in comprehensive Requirement Analysis and Systems Engineering to ensure alignment with project specifications and objectives.
Applied expertise in the Software Development Life Cycle (SDLC) from initial development through to testing, debugging, and maintenance.
Designed user interfaces based on established Design Principles, emphasizing graphical user interface (GUI) usability and aesthetics.
Provided foundational training on Operating Systems and Computer Architecture, enhancing team knowledge and technical skills.
Facilitated effective team-building activities, contributing to the development of cohesive and collaborative work environments.
Education
Bachelor in Engineering - Electronics and Communication
University of Kerala Trivandrum
Trivandrum
05.2004 - 07.2008
Skills
Requirement Analysis and Elicitation
Stakeholder Management
Project Planning and execution
DOORS Next Gen Hands-on Experience
Friendly, positive attitude
Requirements Engineering (DOORS Next Gen, Sharepoint)