Pooja
Sydney,NSW
Summary
Patient and dedicated skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
7 Eleven Store
09.2023 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Not Just Curries
02.2020 - Current
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
PTE Trainer
English Studio
11.2020 - 01.2022
- Employed variety of assessment tools and strategies to improve instruction methods.
- Prepared students for the PTE exam by simulating real-life test conditions during practice sessions.
- Provided individual mentoring and special tutoring to struggling students.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Commerce - Accounting And Business Management
Deenbandhu Chhotu Ram University
Murthal Sonipat Haryana India 06.2021
Master in Social Work - Social Work
Excelsia College
Macquarie Park, NSW03.2026
Skills
- Workforce Readiness
- Proficient in creating and maintaining schedules
- Vocational Education
- Process and performance improvement
- Computer Skills
- Call Management
Timeline
Customer Service Representative
7 Eleven Store
09.2023 - Current
PTE Trainer
English Studio
11.2020 - 01.2022
Customer Service Representative
Not Just Curries
02.2020 - Current
Bachelor of Commerce - Accounting And Business Management
Deenbandhu Chhotu Ram University
Master in Social Work - Social Work
Excelsia College
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