Summary
Overview
Work History
Education
Skills
Languages
References
Availability
Timeline
POOJA

POOJA

Maddington

Summary

Punctual and motivated professional seeking a Customer Service Representative position. Demonstrates excellent time management and multitasking abilities, thriving in busy and dynamic environments. Possesses strong communication skills and a commitment to providing exceptional customer service, fostering positive relationships with clients and colleagues. Professional with hands-on experience in sales and technical repair. Adept at diagnosing and resolving complex issues, ensuring customer satisfaction, and maintaining equipment efficiency. Strong focus on team collaboration, flexible with changing needs, and consistently delivers results. Skilled in troubleshooting, customer service, and technical communication, with reliable and adaptable approach to work.

Overview

6
6
years of professional experience

Work History

Sales and Repair Technician

Phone Repair Center
08.2024 - Current
  • Provided clear estimates for repair costs upfront, enabling customers to make informed decisions regarding their devices without any hidden surprises after completion.

All Rounder

Coffee with Love
06.2024 - 07.2024
  • Prepared a variety of menu items including hot food, sandwiches, and specialty coffees, ensuring quality and efficiency
  • Skillfully managed morning peak times, handling counter operations and swiftly processing orders
  • Collaborated with team members to streamline café operations and enhance customer service delivery
  • Built strong customer relationships through exceptional service and personal engagement
  • Skilled at working independently and collaboratively in a team environment.

MIS Analyst

Fortuna Retail Private Limited
05.2022 - 06.2024
  • Conducted thorough data analysis and interpretation to enhance operational efficiencies
  • Designed and developed comprehensive reports and dashboards for key stakeholders
  • Spearheaded data quality initiatives to guarantee accuracy and reliability in reporting

Kitchen hand

Delhi6 sweet & savouries
09.2018 - 01.2021
  • I have worked as kitchen hand and front staff
  • I have handled many situations over my work place

Education

Masters - computer science

Edith Cowan University
06.2024

Bachelor - computer Application

PDSU university
12.2021
GPA: 80%

Skills

  • Customer Service Excellence
  • Cash handling
  • POS Systems
  • Hot food preparation
  • Coffee preparation
  • Beverage preparation
  • Team Collaboration
  • Effective Communication
  • Flexible and Adaptable
  • Equipment Repair
  • Hardware Installation

Languages

English
Hindi
Punjabi (Can Understand)

References

  • Anu, Coffee with Love, Manager, anukharta19991005@gmail.com, 0433180891
  • Gagan deep kaur, Aegis amherst, Kitchen hand, ggndeepkaur9@gmail.com, 0468399540
  • Shubhum Bishnoi, Community Services and Manager at Richlook barber Canningvale, 0452350029

Availability

I am currently open for Part-time, Full-time and Casual and will be available all days except Wednesdays.

Timeline

Sales and Repair Technician - Phone Repair Center
08.2024 - Current
All Rounder - Coffee with Love
06.2024 - 07.2024
MIS Analyst - Fortuna Retail Private Limited
05.2022 - 06.2024
Kitchen hand - Delhi6 sweet & savouries
09.2018 - 01.2021
PDSU university - Bachelor, computer Application
Edith Cowan University - Masters, computer science

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